How to improve field service productivity: 7 test and tried ways

December 03, 2021

Field Productivity improvement with software

Field service management software enables fleet managers to dispatch service specialists to the appropriate task, with the right equipment, at the right time. A field service management platform can assist you in modernizing your company and achieving better outcomes. 

Enhancing the quality of field service management software is critical as the service world continues to improve over time. Your business needs to pick the appropriate path to provide the most exemplary service to your consumers. And, of course, companies that utilize high-quality performance can provide the best service to their customers.

7 tips on how to improve field service productivity

Customers are the ones for whom companies work. Thus, improving their experience is a primary issue for all organizations. Whether a product or service-based business, everyone wants to increase their reach and have a large consumer base.  

The future of the Field Service business is quite bright since the utilization of machinery and equipment is presently higher than it has ever been, and it will continue to climb day by day. As a result, the need for field service will rise, allowing the industry to expand.

Software

A field service software gives technicians access to all of the information they need throughout the day. The technician’s ability to use devices provides all of their required information for their next service call, including the site address and contact information.  

Technicians may acquire instructions for their next task using the global positioning system (GPS) function in the app on their devices. It may also give a sense of control and efficiency.

Go paperless

Any field service company’s growth will be hampered if digital technologies are ignored. As opposed to manually keeping track on paper, scrapping this procedure will considerably minimize the errors. Integration with other applications maintains all of the data in one place, making it easy to retrieve.  

Dispatchers have access to all of the data necessary to optimize travel routes. Customers may get real-time information on the status of their service requests. Long-term impacts include lower operating expenses, more field technician productivity, and increased customer satisfaction.

Optimizing travel routes

Fuel and labor expenses may quickly add up on a service order, so it’s in the manufacturer’s best interest to ensure workers use the quickest and shortest routes possible. A field service solution may plan the fastest route between the shop and the site, allowing technicians to save time on the road.  

Technicians always travel on the most effective routes during their work with the use of the software. While the app is active, the dispatcher may watch the field technicians’ progress in real-time.  

They now have the visibility they need to dispatch an urgent repair call to the nearest technician and, when appropriate, add nearby predictive maintenance jobs to a technician’s schedule.

Auditing trails

Contractors must deal with audits regularly. When it comes to government contracts, these audits are considerably more severe. Companies must follow regulations for each function or transaction they do.  

Businesses may guarantee that the system records all essential information such as timekeeping and unallowable costs by following a structured software selection process and picking the finest field service management software with compliance capabilities. As a result, every action made may be verified in real-time for compliance.

Using of ticket management systems

A ticketing system is a software that transforms support requests or issues into trackable tickets automatically. These tickets may be saved in a centralized location and followed over time. The ticketing system guarantees that any subsequent conversations about a problem are logged under the same ticket. 

Having a ticket management system in place helps produce improved performance control, increased quality, increased confidence, and company growth

Setting targets

Setting goals for your employees is essential for increasing productivity. You’ll have real-time data on your staff’s location and how long it takes them to move between sites if you use a field service management solution.  

They may help you concentrate, inspire employees, and create goals for your company to achieve. By arming yourself with accurate information, you can make realistic goals for your team and avoid procrastination at work.

Better inventory planning and ordering

If there isn’t a straightforward way to understand what items are currently stored, it’s impossible to know which ones are needed. Businesses might quickly overstock things if they don’t effectively manage their existing inventory, and some of these items may not produce great sales.  

These concerns are mitigated by careful inventory management, which allows warehouse managers to replenish goods only when needed. It saves both space and money.

Conclusion

If there isn’t a straightforward way to understand what items are currently stored, it’s impossible to know which ones are needed. Businesses might quickly overstock things if they don’t effectively manage their existing inventory, and some of these items may not produce great sales.  

These concerns are mitigated by careful inventory management, which allows warehouse managers to replenish goods only when needed. It saves both space and money.

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