Alterna CX
Claymont, United States (US) · Information Technology
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Data quality
Complete · Accuracy
#Customer Experience
#Text Analytics
#AI
#Voice of Customer
#Measurement Automation
#Experience Improvement
#NLP
#Machine Learning
#Net Promoter Score
#Feedback Analysis
Alterna CX is a Information Technology company based in Claymont, United States (US), founded in 2016, with 20-30 employees. Alterna CX's profile is verified on Enterprise League.
Overview
Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner.
Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
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