Big Picture Training

🟣 Our passion is improving customer experience in the social housing/not for profit sector, and we have over 30 years’ experience doing just this. 🟣 How well does your customer experience (CX) measure up? Big Picture Training works in the social housing sector to provide CX consultancy, accredited on-line and face to face, customer service training solutions and e-learning. We help you see the Big Picture, hear the customer voice, and deliver Customer Service excellence. Our services are tailored to your needs and designed to bring your vision, brand, and culture to life. Our motto is to do ordinary things extraordinarily well – and that's demonstrated through our values, which focus on collaboration, innovation, communication, and respect. Owner and Principal Consultant Jo Leckie, has worked in the social-housing sector for more than 30 years, 17 of which have been in senior operational and leadership roles in both the UK and Australia. Therefore, Jo and her team have a broad and contemporary knowledge of the social-housing sector in both countries. 🟣 Customer Service, making a difference – training program. Focussing on crucial customer service skills, delivered through a social housing/not for profit lens and supported by self-study and a digital learning toolkit. 🟣 Face-to-face/ online training – using reflective learning, incorporating behavioural insights to nudge desired behaviours. We provide a stimulating learning environment using accelerated learning techniques, creating lively, interactive, and memorable CPD training that translates to the workplace. 🟣 CX Consultancy – designed to support your business and improve the customer experience, with an emphasis on hearing the customer voice. 🟣 E-learning – bespoke, CPD e-learning packages, designed to meet your learning and development needs. >>> Send Jo and her team a message to discuss enhancing your customer experience now 🗯