B-TRNSFRMD

B-TRNSFRMD is a Plano, Texas-based AI-native CX and Service Management transformation partner specializing in low-code automation and platform integration.

We help organizations across industries – including banking, insurance, retail, and healthcare – to fundamentally reshape their customer and service experiences.

Our integrated approach combines Experience-led Design, Technology implementation (leveraging platforms like Creatio, Zendesk, Freshworks, NICE, Azure, and Atomicwork), AI-Led Automation, and actionable Insights to drive accelerated revenue growth, enhanced customer satisfaction, reduced operational costs, and improved agent productivity.

B-TRNSFRMD’s expertise lies in harmonizing people, processes, data, and technology to deliver seamless customer journeys and experiences that foster loyalty and advocacy. We are committed to helping businesses unlock the full potential of their technology investments and achieve sustainable growth.