C Care BG Ltd.

Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.