Customer Experience Italia S.p.A.

Customer Experience Italia has been working in consulting since 2013. The company offers its services to medium and big companies, when they need a strategic and organizational support to: - Redesign organizations, form teams and drive complex projects, using PMO in collaboration with corporate managers; - Increase potential market, with leads generation programs; - Improve overall Sales and Customer Service performances'​ agents; - Analyze and improve Customer Journey operating in the process changes, adoption of digital tools and maximizing touch points effectiveness. The company collaborates with specialized consultants, expert in market approach and technological innovation. It owns contact centers network to offer outsourcing services, aimed to improve interactions between customers and company, to increase sales conversion, basket values, purchase frequency.