CX Skills

CX Skills provides a range of training courses from beginner to advanced level for contact centres, customer service and customer experience employees. We partner with industry experts to bring you global best-practices and our courses are available for online delivery through either live, facilitaed courses or self-paced modules. We also offer onsite training options although with the myriad of COVID complications it is somewhat difficult to plan ahead with any real certaintity at the moment! Our courses are available publicly (so you can purchase a ticket for just one person through to a whole team) and we also have private courses available that are just for your employees. We currently have over 30 different courses available and we can also custom-design a program if you can't find an existing course to suit your needs. Popular courses include: - Contact Centre Management Fundamentals - Introduction to Contact Centre Management - Short booster courses for phone based customer service and sales roles - Introduction to Customer Experience (CX) - CX Management Fundamentals (doubles as the exam preparation for the CCXP certification) - How to Monitor and Coach call centre employees - How to Manage and Lead call centre employees - Managing Difficult Customers - Stress Management for customer service workers - Resilience training for customer service workers - Email Customer Service - Live Chat Customer Service - Workforce Optimisation - Plus lots more! Visit the website for all our available courses.