EastWest BPO —MCI PHILIPPINES

OUR STORY We started as a VOIP telco company, playing with the idea of expanding to BPO Services. We didn’t move on this idea until one single client wanted a site visit. We were forced to have an office space to show. What started out as a pain, turned out to be the start of something grand. From 10 people back in 2009, we have grown to over 300 people today. From one location, we have grown to 4 – 2 local and 2 international offices. From one client to over 50, in multiple industries. No marketing, no advertising. We grew through referral and word of mouth. Our work speaks for itself. To that one client, Thank You. It is because of you that our story began. Our People Our people are our most valuable asset. They are the ones behind all the exceptional service we deliver so we continually invest on training and skills improvement. We keep them inspired, motivated, and happy; developing a culture of fun and learning. Now, what do happy people do for you? Studies show that the happier an employee is, the better their work output is. You are always guaranteed of a high level of service all throughout. Our Commitment The personal touch is our commitment to you. We will always fit the way you want business done, and never the other way around. We will not tell you to chose from the menu of services we offer. We listen to what you need and create solutions for everything you require to scale your business to the next level. Our relationship with you matters. Our Expertise Our expertise lies in the way we utilize the best technologies for every service we provide. We have forged strong partnerships with the best providers to offer you the same level of services and solutions of even the largest BPOs out there. We have no downtime as everything is up in the cloud, ready to give you data-driven results. We believe it’s not how big a player you are in the industry, but it’s how smart you are. Let us help you grow your business the smart way.