Experience Tales Consulting

Experience Tales Consulting is a Customer Experience (CX) strategy, design, and management consultancy based in Stevensville, Michigan. We empower businesses to cultivate deeper customer relationships and drive sustainable growth through intentional CX programs. Our approach combines CX Strategy, Design, and Management disciplines – Leadership, Culture, Strategy, Design, and Management – to create a virtuous cycle of customer centricity.

With over 20 years of experience, including leadership roles across diverse industries and international assignments, our founder, Simone Silva, brings a unique blend of engineering, Lean/Six-Sigma expertise, and advanced business degrees to every engagement. We specialize in helping organizations of all sizes, from initial CX program development to complete business transformations, by providing tailored services such as CX Maturity Assessments, CX Strategy development, Experience Design, VOC program implementation, and ongoing Customer Engagement optimization. Experience Tales Consulting is dedicated to helping clients build a winning culture and achieve exceptional business results.