Fairer Finance

Fairer Finance is a consumer group, research agency and consultancy founded in 2014. Our mission is to create a fairer financial services market - one that works for customers as well as the companies that serve them. Our customer experience ratings rank businesses based on customer polling, complaints data and our own unique transparency analysis. In 2017, we also launched product quality ratings, which rank financial services products based on their features. Our ratings are designed to help customers make better financial decisions, and also to encourage companies to compete on factors other than price. Our consultancy business works with companies who want help improving their customer experience. We've reviewed and rewritten terms and conditions for several of Britain's largest banks and insurers, helping create documents which are clear for customers but also meet each firm's legal and regulatory requirements. We also review customer journeys - both on and offline - helping companies communicate in a consistent, clear and fair manner with all their customers. Some of the money we make is used to fund our policy and campaigning work, which we do on behalf of all UK consumers. If you'd like to know more about what we do get in touch today.