Gladly
San Francisco, United States (US) · Information Technology
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Verified by Enterprise League
Data quality
Complete · Accuracy
Last verified
Dec 2025
#Customer Service Platform
#Saas
#customer service
#customer experience
#omnichannel
#customer support
#CCaaS
#multi-channel
#AI
#automation
Gladly is a Information Technology company based in San Francisco, United States (US), founded in 2014, with 100-150 employees. Gladly's profile is verified on Enterprise League.
Overview
Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams.
Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/
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