GMS CONNECT

GMS Connect is a leading call center services provider based in Fort Lauderdale, Florida, specializing in supporting health care organizations across the United States. Since 1992, we’ve been dedicated to delivering exceptional member experience solutions, including Inbound Customer Care, Claims Status, Member Services, and more.

We primarily serve Health Plans and Associations, addressing critical needs such as HEDIS Gap Closure, Annual Health Assessments, and Member Outreach. Our team of experienced agents, fluent in both English and Spanish, provides comprehensive support for Medicare, Medicaid, ACA, and commercial lines of business.

What distinguishes GMS Connect is our proven track record of success, having reached over 1,000,000 Medicare members and 650,000 Medicaid members, and delivering over 500,000 COVID-19 test results. We are committed to driving improvements in HEDIS scores, increasing engagement rates, and enhancing patient satisfaction.Health Plan Services, Member Experience Solutions, Call Center Services