HiJiffy

HiJiffy was born in 2016 to better connect hotels with their guests through the development of the most advanced conversational AI for hospitality. Today, over 1,600 hotels across 50+ countries use HiJiffy’s solutions. HiJiffy's 𝗚𝘂𝗲𝘀𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗛𝘂𝗯 empowers hotels to boost revenue through increased direct bookings and upselling opportunities, as well as to enhance the guest experience by digitalising and automating interactions throughout the entire customer journey. Solutions within the Guest Communication Hub include: 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 - a virtual assistant powered by HiJiffy's proprietary conversational AI, guiding prospective hotel guests through the online booking process and answering FAQs. Available 24/7 in 100+ languages across all communication channels, it automatically resolves more than 80% of guest queries on average. 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗖𝗼𝗻𝗰𝗶𝗲𝗿𝗴𝗲 - a virtual assistant powered by HiJiffy's proprietary conversational AI, available from the pre-stay stage until the departure. It centralises customer care activities and enables personalisation and contactless procedures. 𝗖𝗼𝗻𝘀𝗼𝗹𝗲 - a single platform centralising, automating and measuring guest communications. Its unified inbox streamlines messages from all channels, offers a clear overview of all queries, and generates reports full of useful metrics and actionable insights.