ImprintCX

ImprintCX is a leading customer experience services company based in Matlacha, Florida. We specialize in helping businesses, including those like Bookshop.org and Walmart.com, unlock the potential of their most valuable customers through strategic insights, consulting, and activation. Our approach combines sophisticated analytics with deep human understanding and design thinking to drive retention and lifetime value. We’re dedicated to crafting personalized customer experiences that leave a lasting impression. Customer Experience, Journey Mapping, and Voice of Customer are at the heart of our work.

At ImprintCX, we recognize that not all customers are created equal. We focus on identifying and understanding the customers who drive the greatest profit and growth, allowing businesses to tailor their strategies and create truly impactful experiences. Our team brings decades of experience from leading global research firms like IPSOS and Strativity Group, ensuring we deliver innovative and effective solutions.

We offer a comprehensive suite of services, from initial customer journey mapping to ongoing CX strategy development and implementation. Our flexible and results-oriented approach is backed by a strong advisory board comprised of leading CX experts. ImprintCX – The New Generation of Customer Experience.