IVR Technology Group

IVR Technology Group is a Buffalo, New York-based provider of customer engagement automation solutions, specializing in voice surveys and automated payments for businesses.

We empower companies to deliver exceptional customer experiences by leveraging the power of voice and text communication. Our core focus is on helping organizations gather real-time feedback, streamline payments, and proactively engage with their customers through omnichannel campaigns.

IVR Technology Group’s expertise lies in integrating seamlessly with platforms like Qualtrics, enabling businesses to significantly increase response rates, reduce operational costs, and ultimately drive revenue growth. We’ve helped hundreds of companies achieve a 3x increase in survey responses, 15% more revenue through automated payments, and a substantial reduction in customer service inquiries.

Founded in 1996, we’ve built a reputation for innovation and reliability, serving clients across various industries, including utilities, municipalities, and electronic billing platforms. We are PCI DSS Level 1 Secure and HIPAA Compliant.