Mike Jackson Hotel Advisory & Leadership coach

Mike Jackson Hotel Advisory is a specialist hotel performance consultancy based in Rochester, New York, dedicated to helping hotel owners and management teams unlock their full potential. With over 30 years of experience as a General Manager and Quality Consultant with InterContinental Hotels Group, we identify and address operational gaps that silently impact guest satisfaction and overall performance. We provide clear, actionable recommendations and coaching to improve standards, drive guest satisfaction, and achieve measurable results. Our services focus on comprehensive quality audits, guest satisfaction recovery programs, brand inspection readiness, and preventative maintenance strategies, ultimately helping hotels operate more efficiently and deliver exceptional guest experiences. We specialize in rapid performance recovery and leadership development for hotel teams.