Observe AI

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance. Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.