Performance in People | Mystery Shopping | CX Training & Coaching | Audits | Service Standards

✨ Our mission is to improve customer service across the UK. ✨ At Performance in People (PiP), we take great pride in being the UK’s largest organically grown mystery shopping company. We work with world-class brands in the automotive, retail, hospitality and house building sectors, and deliver more than 5,000 mystery shops every month! 🚗🛍️🍽️🏠 We do this by providing services specifically designed to enhance both customer experience and sales performance: ✅ Mystery Shopping ✅ Customer Service Standards Consultancy ✅ CX Training & Coaching ✅ Audits ✅ Contact Centre Support Services With over 25 years of knowledge and expertise, we strive to deliver exceptional results that deliver real changes for our clients, defined through our core values: ⭐ We are a great company to work for ⭐ We get the job done ⭐ We continuously improve Through our award winning BMS® methodology and our unique in-house CX Lab, we aim to revolutionise the way companies understand and engage with their customers.