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Playvox by NICE

Sunnyvale, United States (US) · Information Technology

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Data quality

Complete · Accuracy

Last verified

Dec 2025

#Quality Assurance

#Call Center

#Coaching

#Contact Centers

#Call Center Quality Monitoring

#Voice of the Customer

#Customer Experience Management

#Agent Performance Management

#Workforce Management

Playvox by NICE is a Information Technology company based in Sunnyvale, United States (US), with 200-500 employees. Playvox by NICE's profile is verified on Enterprise League.

Overview

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
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Contact Details

info@playvox.com

Sunnyvale, United States (US)

Employees

200-500

Categories

Software
Social

Keywords

#Quality Assurance

#Call Center

#Coaching

#Contact Centers

#Call Center Quality Monitoring

#Voice of the Customer

#Customer Experience Management

#Agent Performance Management

#Workforce Management

Awards

• 2026 OpenSee all

Products

playvoxbynice.jpg
Playvox
Social

Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.

$15 /mo

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