Playvox by NICE
Sunnyvale, United States (US) · Information Technology
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Last verified
Dec 2025
#Quality Assurance
#Call Center
#Coaching
#Contact Centers
#Call Center Quality Monitoring
#Voice of the Customer
#Customer Experience Management
#Agent Performance Management
#Workforce Management
Overview
Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
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