Scalivo
Berlin, Germany · Business Services
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#customer service
#customer support
#customer success
#customer experience
#customer satisfaction
#process optimisation
#knowledge base improvement
#data entry services
#data processing
#data analysis and reporting
Overview
RUNNING ECOM OPS SHOULDN'T FEEL THIS STRESSFUL
Scalivo is Ops-as-a-Service for ecommerce brands — handling day-to-day operations where automation stops, so founders and their teams get immediate relief without the risk and complexity of hiring.
EMBEDDED ECOMMERCE OPERATIONS
Our operators support ecommerce brands across:
• Customer service (email & text-based support)
• Product listings & catalogue operations
• Payments, fraud & dispute workflows
• Marketplace operations
• Back-office and data processing
• Operational overflow during peak periods
Our remote-first, AI-assisted model allows brands to scale operations without adding internal headcount.
BUILT FOR GROWTH, NOT LOCK-IN
Scalivo provides immediate operational relief with the flexibility modern ecommerce teams need.
• Month-to-month engagement
• Fast onboarding
• AI-savvy human operators
• Capacity aligned with demand
We combine structured processes, modern tooling, and a highly capable team to deliver reliability without long-term lock-in.
And brands always start with a 30-day pilot phase to experience the model before committing long-term.
A HUMAN-DRIVEN, AI-ASSISTED MODEL
Our operators leverage advanced AI tools to increase speed, accuracy, and consistency — while maintaining a human-first approach to communication and decision-making.
Most of our operators come from strong academic and technical backgrounds, enabling them to manage complex ecommerce workflows with precision and accountability.
The result: stable operations, strong customer experiences, and a support structure that evolves with your brand.
BUILD OPERATIONAL STABILITY
If your ecommerce operations are under pressure — or preparing to scale — Scalivo provides the embedded support structure to move forward with confidence.
Visit scalivo.com or email hello@scalivo.com to learn more.
Contact Details
info@scalivo.com
Berlin, Germany
Founded
2022
Employees
50-100
Keywords
#customer service
#customer support
#customer success
#customer experience
#customer satisfaction
#process optimisation
#knowledge base improvement
#data entry services
#data processing
#data analysis and reporting
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