SeamlessDesk

SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management. SeamlessDesk’s ticket submission form helps customers raise tickets to get their issues resolved. The form is customizable and allows agents to show or hide any part of the form. The agent inbox provides updates to agents by sending alerts through push notifications. Agents can also track tickets’ statuses. The time tracking feature allows agents to calculate the time spent on each ticket and helps them create reports in order to estimate billable and non-billable hours. The solution is priced on per agent per month basis, and the price includes support via phone and email....