Service Metrics Group
Plano, United States (US) · Tourism and Travel
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Data quality
Complete · Accuracy
Last verified
May 2026
Overview
Service Metrics Group is a leading global provider of customer experience measurement solutions, headquartered in Dallas/Fort Worth, Texas, and with operations worldwide.
We specialize in delivering accessible, relevant, and useful customer experience measurement services to a diverse range of industries, including hospitality, gaming, travel, tourism, retail, and entertainment.
Our core offerings encompass quality assurance, customer satisfaction surveys, and comprehensive online reputation management, encompassing social media and review site monitoring. We provide a detailed ‘report card’ for your customer experience, helping you understand and improve your brand’s perception.
Founded in 2012, Service Metrics Group has grown to serve clients across four continents, with a global team of analysts and a commitment to continuous innovation in customer experience measurement.
We specialize in delivering accessible, relevant, and useful customer experience measurement services to a diverse range of industries, including hospitality, gaming, travel, tourism, retail, and entertainment.
Our core offerings encompass quality assurance, customer satisfaction surveys, and comprehensive online reputation management, encompassing social media and review site monitoring. We provide a detailed ‘report card’ for your customer experience, helping you understand and improve your brand’s perception.
Founded in 2012, Service Metrics Group has grown to serve clients across four continents, with a global team of analysts and a commitment to continuous innovation in customer experience measurement.
Contact Details
info@servicemetricsgroup.com
Plano, United States (US), PO Box 861361
+1
Founded
2012
Company Type
Private Limited Company
Employees
10-20
Categories
Keywords
#hospitality
#quality assurance
#luxury
#mystery shopping
#measurement
Listings
Services
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