serviceMob
Irvine, United States (US) · Information Technology
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#customer experience analytics
#service and support analytics
#loms large ontology models
#contact centers
#customer support
#service strategy
#forecasting analytics
#service based churn analytics
#crm
#customer journey
serviceMob is an Irvine, California-based customer service analytics company transforming how businesses approach customer support.We solve the persistent issues of customer interaction by going deeper than traditional metrics, leveraging Multivalent Ontological Blocks (MOBs) and Large Ontological Models (LOMs) to connect and analyze customer interactions across all touchpoints.Unlike traditional tools, serviceMob’s platform focuses on not just understanding, but preventing the root causes of customer frustration, rising contact demand, and inefficiencies.
Overview
We solve the persistent issues of customer interaction by going deeper than traditional metrics, leveraging Multivalent Ontological Blocks (MOBs) and Large Ontological Models (LOMs) to connect and analyze customer interactions across all touchpoints.
Unlike traditional tools, serviceMob’s platform focuses on not just understanding, but preventing the root causes of customer frustration, rising contact demand, and inefficiencies. We deliver measurable results through our platform and Forward Deployed Engineers who embed in your operation, build your experience ontology, and operationalize it into measurable outcomes.
serviceMob has been recognized for its innovations in customer experience and was featured at the MIT Emerging Innovations in AI conference. We continue to receive accolades for our ability to deliver tangible, long-term results through our data-driven solutions.
Contact Details
Irvine, United States (US), 200 Spectrum Center Dr
Founded
2021
Company Type
Private Limited Company
Employees
10-20
Categories
Keywords
#customer experience analytics
#service and support analytics
#loms large ontology models
#contact centers
#customer support
#service strategy
#forecasting analytics
#service based churn analytics
#crm
#customer journey
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