TP Infinity Germany GmbH

TP Infinity – Consulting. Technology. Impact. TP Infinity DACH (formerly junokai) is a consulting firm specialized in Customer Experience (CX) and Customer Service (CS) – and a solution partner for modern customer interaction. As part of the international TP Infinity Group, we operate independently within the Teleperformance Group – with over 50 consultants in the DACH region and a global network of more than 650 experts. Our mission: to systematically optimize service processes, apply technology with strategic intent, and drive measurable improvements in customer experience. We support organizations throughout the entire transformation journey – from analyzing current structures and defining future-ready target models to selecting the right technologies and ensuring effective implementation. Our work combines strategic consulting with deep expertise in contact center operations, automation, and data-driven service management. Our approach is analytical, technology-agnostic, and execution-focused. We help organizations elevate service delivery across all customer touchpoints and establish a solid, future-proof foundation – efficient, structured, cost-aware, and consistently customer-centric.