VDS
Grand Rapids, United States (US) · Business Services
Do your work at VDS?
Claim this profile to manage your company.
Verified by Enterprise League
Data quality
Complete · Accuracy
Last verified
May 2026
Overview
VDS is a Grand Rapids, Michigan-based Genesys Cloud implementation and managed services partner, specializing in transforming contact centers.
We help businesses across healthcare, retail, and financial services optimize their customer experiences and drive operational efficiencies through strategic cloud contact center solutions.
VDS distinguishes itself by offering a three-step process – Align & Define, Design & Implement, and Support & Refine – ensuring seamless transitions and ongoing performance improvements. Our commitment to independent guidance and proactive support, combined with 24/7/365 availability, sets us apart as a trusted partner for achieving lasting results.
Founded in 1988, VDS has grown to a team of 210 professionals, dedicated to helping clients maximize the value of their Genesys Cloud investments and deliver exceptional customer engagement. We are a privately held company with a strong focus on building long-term relationships and driving measurable business outcomes.
We help businesses across healthcare, retail, and financial services optimize their customer experiences and drive operational efficiencies through strategic cloud contact center solutions.
VDS distinguishes itself by offering a three-step process – Align & Define, Design & Implement, and Support & Refine – ensuring seamless transitions and ongoing performance improvements. Our commitment to independent guidance and proactive support, combined with 24/7/365 availability, sets us apart as a trusted partner for achieving lasting results.
Founded in 1988, VDS has grown to a team of 210 professionals, dedicated to helping clients maximize the value of their Genesys Cloud investments and deliver exceptional customer engagement. We are a privately held company with a strong focus on building long-term relationships and driving measurable business outcomes.
Contact Details
info@govds.com
Grand Rapids, United States (US), 210 Front Ave SW
Founded
1988
Company Type
Private Limited Company
Employees
150-200
Keywords
#purecloud
#contact center
#audiocodes partner
#genesys partner
#customer experience
#five9
Listings
Services
Companies teams usually look at after VDS
Comparing a few options usually leads to better decisions
Save companies to compare later. Useful when sharing options with your team
This is how your company profile looks to others.