Vidicode UK Call Recording & Speech Analytics AI

Vidicode UK designs and develops comprehensive call recording solutions for businesses of all sizes, from multi-line, multi-site enterprises to single-desk home workers. We enhance our solutions with advanced features such as Speech Analytics AI, automatic transcription and translation, call monitoring, call logging, call scoring, and agent evaluation. We proudly serve various industries, including the NHS, car dealerships, insurance companies, shopping channels, Forex traders, and more. Our solutions are designed to enhance efficiency, ensure regulatory compliance, drive behavioural change, and elevate the customer experience. Our versatile Apresa call recording system meets the latest compliance and security standards, including PCI DSS, GDPR, MiFID II, Dodd-Frank, and HIPAA. Deploy Apresa effortlessly on-premise, as a cloud-based solution, or as a hybrid system. It integrates seamlessly with leading telephone systems, including Wildix, 3CX, Microsoft Teams, Mitel, Avaya, Unify, and NEC. Experience the scalability of our Microsoft Teams cloud version, tailored to your specific requirements. Hosted securely in Microsoft Azure, our platform reduces in-house overheads while our dedicated support ensures smooth operation. Unearth hidden insights and boost conversational intelligence with VoiceCrunch AI Speech Analytics, detecting words, phrases, silences, and sentiments in each call. Our automatic transcription system pinpoints key calls quicker than ever, reducing costs. Our compliant and secure E-SIM mobile phone call recording solution ensures no 'bill shocks' when travelling in non-EU countries. We also supply SIP lines and assist with transitioning from legacy phone systems and call recording systems to the new all-IP telephone network, ensuring a smooth and efficient upgrade. One size does not fit all. Call us at 0203 488 1498 for a FREE consultation about your unique requirements.