Outsourcing Companies Worldwide

Supreme Mobility is the first BPO company specialized in the Global Relocation, Moving and Logistics industry. Through years of experience and a dedication to the continuous professional development of our team, we combine industry expertise with time tested processes to help our clients by handling their non-core functions and enabling them to focus on growing their businesses. By offering practical solutions we aim to deliver enduring results in partnership with our clients. Our services include: ✔ Moving and Logistics Operations: Pricing, Shipment Coordination, Tracking, Billing and Invoice Auditing, Insurance policies processing ✔ Relocation Services Coordination: Immigration, Preview Orientation Program, Home Search, Settling-In, School Selection Assistance ✔ Customer Care ✔ Finance and Accounting ✔ Data Entry and Processing Services ✔ IT Services: Helpdesk Services, Microsoft / Linux Server & Desktop Client Support, Cloud Infrastructure Design & Support Services, Network Infrastructure Design & Support Services, Server Infrastructure Design & Support Services, Application Development Services, Asset Management Services Outsourcing can provide a number of long-term benefits such as capital costs control, labor costs and risk reduction, increase of efficiency and quick start of new projects. With Supreme Mobility you get a dedicated team of experienced professionals for your back office tasks. Our project managers have experience in handling projects around the globe and are committed to provide ongoing value to our clients, work according to your calendars and are eager to walk the extra mile in supporting your needs. We follow a partnership approach in the relationship with our clients and see our success in your growth. Whether you are seeking process-improvements, crave freedom from worrying about compliance, want to streamline costs, or wish to avail the benefits of a flexible workforce, you can rely on us.

Zaudin, a dynamic leader in business process and technology outsourcing (BPTO) services, proudly calls Osijek, Croatia, its home. Founded in June 2021, we are a 100% domestically owned company, known for our unwavering commitment to being a reliable ally for enterprises looking to refine their operations and foster growth. Our dedication to expansion led us to open new offices in Zagreb, Skopje, and Sarajevo in 2023. This strategic move firmly establishes Zaudin as a prominent player in the Adria region, well-prepared to provide top-tier BPTO services to businesses striving for operational excellence. With our firmly rooted presence in the region, Zaudin has already showcased its prowess by delivering exceptional support to international telecommunications and media giants. Leveraging our deep knowledge of the local business landscape and our team of highly skilled industry experts, we are wholeheartedly committed to helping businesses of all sizes achieve their objectives and thrive in the fiercely competitive Adria market. Our pledge to excellence and our passion for delivering exceptional results drive us to become your trusted partner on the path to success. Our client-centric approach guarantees that you receive individualized attention and tailor-made solutions designed to suit your unique needs. We take immense pride in delivering unparalleled quality, efficiency, and cost-effectiveness, empowering you to maximize your return on investment and gain a competitive edge within your industry.

Accace Circle is a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience. Covering over 60 jurisdictions with more than 7,000 professionals, we support over 80,000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and process at least 800,000 pay slips globally. Our community operates under one centralized account management and online platform, yet delivers local support and knowledge through a wide community of its members. Accace Circle strives to grow and nurture non-competitive internal environment, where synergies between trust, shared know-how, and valued relationships bring unique benefits to all its members and their clients. Moreover, the Accace Circle business community brings its members transparency and two-way communication in collaborations on international tenders and proposals, which it actively searches and pursues.

Our start up is located in Skopje, North Macedonia, offering outsourcing services in the field of,telecommunication such as customer assistance, telesales, outbounding telemarketing services with a possibility to expand in other fields as well. We have the flexibility you need to reduce sales costs, drive revenue and increase repeat business.

Nudge is a team of highly educated professionals with international experience across multiple disciplines. We’ve brought our expertise together to help our clients to save money and grow their businesses. The services we offer range from business consultancy to web and graphic design. We also provide outsourcing for call centres, accounting and insurance, among other services. We can work collaboratively alongside your existing team, or alternatively we can conduct our own research and provide you with expert advice and recommendations at all stages of your business journey. Our team is fast, agile and flexible. You can choose to work with a single member of our team or, for those bigger projects, we’ll build you a personal dream team. When our staff are assigned to your project, they work exclusively for you and are 100% committed to your business and its success – they won’t work for any other clients. Please contact us to arrange an initial meeting to discuss your needs and we’ll work with you to provide a solution tailored to your business.

Vitassistant offers exclusive and individually tailored business and personal support services to high level executives and business owners. Our support services are customized according to your business and personal projects. Our goal is to expand and raise awareness of your business among key decision-makers worldwide, increase your sales conversion rate, productivity, free up your time and at the same time avoid employment costs. We are your trustworthy right hand at the touch of a screen. We operate on a monthly basis depending on your busy schedule. No need for office equipment, salaries, employment fees, healthcare, visa arrangement on your end. Your business will not suffer all of the above, saving you 70% per headcount.

ACS Bulgaria is an outsourcing company with strong competence focused on BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and recently developed KPO (Knowledge Process Outsourcing) field in Bulgaria. We’ve got huge networking and access to rare capabilities on local market. You can count on our valuable experience and knowledge in: business process transformations, complex outsourcing from multiple locations, from one 3rd party to another, from in-house operations to 3rd party company. Last but not least we’re experienced in green field establishment of operations with successful business case for stakeholders. We are also social, talent oriented company. Trust is a key value for us. We empower and count on our people. We grow together, we evolve together and our goal is to remain together. For us employment is a long journey which brings shared memories and shared gains. The heart of our company is the team of experts with over 10 years of experience and unique know-how of outsourcing best practices in the local Bulgarian market.

AIBEST - Association for innovation, business excellence, services and technology, previously Bulgarian Outsourcing Association, is an independent industry organisation whose objective is developing Bulgaria as a leader for knowledge-intensive products, services, solutions, and globally recognized (world-attractive) destination for educated talent. We aim to drive knowledge, innovation, technology and professional ethics to further improve the business environment, and shape the future of knowledge-based economy. The association groups companies from all spheres of the modern business services industry – companies offering services related to BPO, ITO, KPO, LPO, HRO and others.

We are an outsourcing company with a focus on modern technologies, digitization of documents, optimization of work processes, building and management of teams. This is how we achieve flexible conditions and comfortable service for the customer in a time of digital transformation of business processes all over the world. Every month we work with over 400 Bulgarian and international businesses thanks to our team of 70+ highly qualified specialists in the field of accounting and business process administration. We build and manage accounting and back-office teams for businesses based outside of Bulgaria and execute processes entirely according to the client’s order. We strive to always give more. We serve entirely online. We are here to be an integral part of our clients’ businesses and contribute to their success through our work!

With years of experience in customer interaction management, some of the biggest names in business trust us to take care of their customers. Arrowsol8’s commitment to customer success is evident with client tenures that are above the industry average. Arrowsol8 has a strong Quality assurance and control measures to build quality into the products and services. The quality procedures are well defined which will help ensure that every service is provided with high quality which will surpass the customers expectations. Arrowsol8 lays highest emphasis on the quality of customer interaction services. It has a sound procedure to monitor every call between its representatives and valued customers. Working collectively with clients and vendors to provide its clients the best possible service. Having vendors Providing services from; USA, Europe, Australia, Canada, South Africa, India, Philippines, Russia, Brazil, Pakistan and various other countries. Bridging the gap's in the industry and changing the thoughts of clients on how exactly this industry benefits their companies.

bdp Mechanical Components is a global supplier in the field of mechanical components manufactured by both traditional technologies (such as casting, forging, stamping, machining etc.) and the most advanced technologies (such as Sintering, MIM etc.) with a partner network in 3 continents: Asia, Europe and North Africa.

BULDE Ltd. is a Bulgarian-German full-fledged contract manufacturer based in Plovdiv, specializing in the outsourcing of production and assembly of industrial components made from steel, aluminium, plastics, and elastomers. Certified under ISO 9001 and ISO 14001, BULDE combines innovation, sustainability, and energy efficiency with a strong commitment to reliability, demonstrated by an average delivery performance above 95% for all customers. As an independent and neutral manufacturer with no own brands, BULDE focuses entirely on providing tailored solutions for its international clients in Germany, the Czech Republic, Denmark, France, and Switzerland. The company supports businesses that want to focus on their core competitive advantages and outsource lower value-added processes, optimize layouts and free up space, or establish a reliable joint venture in Bulgaria. BULDE delivers end-to-end contract manufacturing solutions, including procurement of raw materials and packaging, production, assembly, warehousing, delivery, outsourcing of machinery and processes, and automation. With steady growth and expanding international partnerships, BULDE is your trusted partner for competitive, high-quality, and scalable manufacturing in Europe.

In a nutshell, our work is structured like that – you send us the drawing, description, or sample and we find your best supplier in Eastern Europe, which could save you up to 60-70% of production costs in Western Europe. All of the suppliers are strictly inspected, certified and we guarantee their quality of production. We could offer you also monitoring of production, dimension/quality checks, and be with you during all times of partnership.

Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.

Contento is a pioneer in building and managing strong decentralized outsourced teams in Bulgaria, an EU member state and #3 best outsourcing destination in Europe. Our tools, processes & knowledge-sharing system pioneer the decentralized work-from-home model and enable us to build highly engaged outperforming teams. DATA SUCCESS TEAMS: Digital content in 20+ languages Data management and analysis Data normalization and Automation AI & ML algorithm training & QA DIGITAL MARKETING: Social listening Content marketing Ecommerce pages Community management Live chat BPO: Cold calling Back office/ admin teams Procurement, replenishment & supply chain support Controlling services Invoicing & revenue assurance RISK & ADVISORY: Fraud investigation Chargeback management KYC & Customer due diligence Process mapping ISO compliant Carbon neutral operation

Job Search Tutoring, Startup creation assistance, Off-Shore Services, Consierge Services

„DMG Consult“ Ltd. ‘s call center services allow its clients to outsource business process in order to optimize their expenses. For each of its clients „DMG Consult “ provides individual solutions which meet the requirements of their business field. Our goal is to assist the growth of your business. We offer our professional services to handle inbound calls addressed to your business; this will decrease your operational costs and at the same time provide better service for your customers. Outsourcing has many advantages – it lowers the need to hire new staff members in your own company, it makes it easier for the customer to reach you, and it lowers the error rate with customer service. All of this will make your company more competitive in the market. In direct marketing campaigns, the number of inbound calls may vary. If your office cannot handle the volume of calls at some point, it will inevitably result in loss of potential business. Your partnership with „DMG Consult “will guarantee that you never lose potential business in such circumstances. “DMG Consult“ will answer all calls that are directed to your business, professionally and efficiently. We handle every customer with our full attention, regardless of the scope and size of the project. Dealing with inbound and outbound phone calls: Advertisement campaigns; Servicing a media campaign with votes over the telephone; Marketing campaigns; Receiving calls and registering winning contestants of promotional games. Servicing a retail network: Receiving order purchases and deadline demands; Providing customer care regarding price inquiries and availability of goods; Informing customers about the offered products and services; Handling returns and warranty claims. Outbound marketing campaigns: Conduction of polls and surveys; Phone interviews; Doing research on the customer satisfaction rate of existing customers; Establishing outbound calls with the aim of a direct sale of a product or service. Servicing web pages and Facebook pages: Answering FAQs. Handling SMS and Email services: Sending reminder messages; Presenting a new product/service to end consumers through SMS; Sending congratulatory SMS messages and emails; Answering customer emails. We offer: Assistance with tailoring messages which include your entire information; Sorting information according to type of client, means for sending a message, and message interval; Correct and effective information delivery through a specialized software for sending short messages (SMS); We guarantee that all the messages will be received according to your preferences and instructions. Our current clients and business associates shared why they chose DMG Consult Ltd. over the competition: The telephone calls are recorded, which allows you to listen to them at all times; Receiving and sorting out calls based on pre-determined criteria; Daily report about the number of inbound/outbound calls, messages, and emails; Overall assessment of campaign success; Responsible advertising and direct marketing; Level One help desk; Written and verbal assistance for your internet page.

Direct Services Ltd is a Bulgarian company for outsourcing services. Striving for continuous development and focusing on our customers’ needs are the foundations of our business model

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 15 languages from our offices in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

On its journey up to today, ETB GROUP, the foundations of which were laid in 2003, has reached the present, growing with its experience and accumulation knowledge obtained in Europe. ETB GROUP is the largest Turkish company supplying omni-channel customer experience management services to countries such as Germany, Austria, Belgium and the Netherlands in multiple branches. Bringing customer experience to another level through customer care, technical support, customer acquisition, chat & back-office and other tailormade solutions. While building bridges between you and your customers ETB has adopted the principle of supplying services with a focus on 100% customer satisfaction. The company serves its customers with uncompromising quality, being aware that a superior brand quality, advanced technology and a satisfied customer portfolio constitute the most valuable capital. With a vision and mission that gives importance to producing quality products and services, considers research and knowledge as a social responsibility and respecting quality standards, ETB GROUP continues its domestic and international operations driven by more than 1700 passionate, talented & highly motivated advisors.

Externalisation.eu est une société spécialisée dans la mise en place et la gestion de call centers externalisés pour les entreprises francophones et européennes. Notre mission : offrir à nos clients une solution flexible, performante et rentable pour gérer leurs appels sortants et entrants, tout en garantissant un haut niveau de qualité et de professionnalisme. 👉 Ce que nous faisons : • Téléprospection & prise de rendez-vous • Service client & support technique • Enquêtes & sondages • Gestion de leads & suivi commercial Avec une équipe formée, encadrée et orientée résultats, nous permettons aux entreprises de se concentrer sur leur cœur de métier, tout en s’appuyant sur un partenaire fiable pour optimiser leur relation client et développer leur activité. 📞 Externalisation.eu : votre partenaire call center, simple, efficace et sur-mesure.

Flair Bridge is an outsourcing company born and raised by a couple of experts with a sound background in the industry and relentless desire to connect talent with the enterprise. Gergana Ruseva and Radoslav Radev have over 23 years of diverse experience in the outsourcing and contact centre fields altogether. Throughout their journey as top leaders in one of the most successful BPO organisations, they have gathered priceless experience, expertise and deep understanding of the industry which eventually added enormous value to their clients. With their team of professionals, they have helped and continue helping many businesses overcome the growing challenge of scarce talent pools and increasing demand for lowering operational cost. The never ending desire of the business to react fast to changes and optimise operating costs is what they accept as a north star. What distinguishes them is the win-win-win mentality. Winning talent brings a winning attitude and makes the partner a winner. And winning partner is all Flair Bridge stands for.

Gi BPO Advanced Outsourcing is a leader in the field of Business Process Outsourcing (BPO) & Business Transformation Outsourcing (BTO) solutions. We offer customized solutions and advanced services to improve our customers’ productivity, efficiency, flexibility and competitiveness. Gi BPO has 4 specialized divisions: - Logistics & Industrial Solutions - Field Marketing Solutions - Back Office & Digital Solutions - Auxiliary services & Facilities Gi BPO is able to study, plan, manage and coordinate the processes through investing and integrating best practices and methodologies to generate added value and high flexibility for our clients”.

Groe Global is a leading provider Outsourced Franchise Management for franchisors who are looking to streamline their operations and spend more time working on their business rather than in it. Our team of experts offers a range of services including full franchise management, franchisee training and coaching, to network rescue and restructuring. In addition to training and coaching, we also provide specialist franchise marketing services to help franchisors find and recruit qualified franchisees. This includes market research, lead generation, and targeted advertising campaigns. We understand the importance of attracting the right franchisees to your system, and we have the tools and expertise to help you do so effectively and efficiently. To ensure that both franchisors and franchisees have access to the latest industry knowledge and best practices, we run regular training events on a monthly basis. These events cover a wide range of topics, including marketing, sales, operations, and more. By participating in these events, franchisors and franchisees can stay up-to-date on the latest trends and techniques, and learn from experienced professionals in the field. One of the key advantages of working with Groe Global is that we offer all of these services at a fraction of the cost of hiring dedicated staff. This means that franchisors can access top-quality support and resources without breaking the bank, allowing them to focus on growing and scaling their businesses. Whether you're just starting out as a franchisor or you're looking to expand your existing franchise system, we can help you achieve your goals.

We are an independent passion driven company, which is run by friends sharing a common desire for functional and insightful solutions to the challenges faced by modern day companies. We are fast, efficient, motivated and professional in everything we do and we are not afraid to show it. Our main market is the European Union with a selective presence in several other countries. InfoSource was founded in 2005 as an answer to the growing needs for professional data management, media monitoring and analytics. Since its foundation, the company has grown significantly and we have developed competences which are far beyond the market expectations. InfoSource is a reliable partner to many small and mid-sized companies and has successfully taken the weight of key and non-key activities off their shoulders. We strive for greatness and zealously devote our time to making your business run as smooth as possible. We exist to aid both local and international companies in their quest for global competitiveness and lean processes. Give us a chance and we will prove it!

Kingsland Innovation Centre accelerates the projects of tomorrow. As the world’s first source for certified blockchain developers, Kingsland Innovation Centre deploys the best trained blockchain specialists in the industry to triage, fault-find or fast-track blockchain projects, helping integrate the cutting edge tech of the future into our present reality. Whether you’re looking to employ a dedicated team of specialists or you’re seeking a third party to manage your projects, we work with clients to select the model that best suits the needs and preferences of their business or project. It is our mission to unite you with the fullest extent of your company’s tech potential. Kingsland Innovation Centre deploys highly-skilled, goal-oriented blockchain developers to work on transformational global blockchain projects. ► World’s best source of highly-trained certified blockchain developers. ► All developers have completed the Blockchain Immersion course through Kingsland University, a SACS-CASI accredited institution. ► Agility to quickly and effectively deploy devs ► Dedicated project managers for contracts with multiple dev-pod teams. Kingsland Innovation Centre blockchain developers are selected for their skills, talent, and education. Accelerate innovation with Kingsland. Contact our enterprise solutions team today.

Finding a good outsourcer you can rely on to take your outsource process further is full of pitfalls. Outsourcers may well talk the talk but in reality, can they walk the walk and deliver exceptional service. Latiane Ltd operate as international brokers in the following areas: • Call Center/Contact Center • BPO (classic Business Process Outsourcing) • ITO (Information Technology Outsourcing) • KPO (Knowledge Process Outsourcing) • RPO (Recruitment Management Process Outsourcing) You contract directly with our partner base and pay our partners directly – our task is to find you the right partner in the right location with the relevant experience, infrastructure and scale to make your outsource project a success. We are a free resource to companies/clients because we are paid by our partners/suppliers for bringing them work – so sit back, relax and let us do the screening to make your outsource project hassle free. Wherever you want to outsource your business we have partners in most of the main outsource countries across the world. Currently over 750+ partners worldwide.

MGSD Pro Bulgaria is managed and owned by professionals with a management experience from leading AdTech, Marketing, IT & Financial companies. With over 30 years of background in managing every perspective of a business and experience based across the globe. We provide Employee of Record Services, Outsourced Solutions, and Marketing Services. From launching a team in Europe, extending your operation, or solving your recruitment skills challenge, we can tailor a solution to deliver your requirements. We provide exceptional talent to deliver business results having gone through our robust selection process that ensures your skilled expertise to solve your business challenges and deliver results. A proven safe pair of hands guiding you through the journey. We deliver Talent solutions that make sense and are flexible for your needs. Our Mission Deliver business growth by providing expert services and resources through collaboration, integrity, innovation, fairness, and honesty.

Company specialized in providing outsourced services in logistics and customer services. eCommrece growth provoke us to optimize and propose more effective services to online stores (pick, pack & ship). Our availability of resources allows us to be flexible and be respond to the challenges that each new job brings. The guiding principle for us is that each client is unique and important. This philosophy we use to your customers. Each phone contact, gesture, word, letter, email served by us bear the charge of high professionalism, focus and customer care. We will prove this in response to your trust!

A BUSINESS GROWTH AGENCY Onboard provides targeted, intelligent and integrated marketing services to connect leading brands with customers worldwide. As a pioneer in sales process automation, we believe in data-driven multichannel marketing that catalyses awareness, action and loyalty via traditional, digital, social and emerging channels. We focus on relationship, innovation and impact to deliver measurable results. Our vision of marketing is one of creativity and expertise. We are attuned to the needs of the global marketplace, because our team combines an array of talents and personal experiences. We work beyond borders and time, in over 50 languages from 38 locations.

We’re a young team brought together by the outsourcing industry in Bulgaria since it’s beginning in the early 2000s. What we aim for with this website is to provide a portal to the outsourcing industry in Bulgaria as well as the world, highlighting trends and news and sharing useful videos and trainings. Moreover, we’re constantly expanding the portal to include a list of all outsourcing companies in Bulgaria together with intro videos of them as well as the skillsets they’re looking for in potential employees.

Parseq is one of the largest independent business services and IT providers, with a global client base spanning FTSE 100 financial services companies, major utility providers, leading telecoms operators, manufacturers and local authorities. We employ more than 500 people across eight sites in the UK, Bulgaria and India. We also maintain international partnerships covering eight countries. We make it easy for organisations to digitally transform their processes, improve their operational efficiency, and enhance the customer experience by: • Using automation to help clients optimise their document, financial and payment processing. This includes finance and accounting services, such as credit management and invoice processing; digital back-office services, such as automated cash allocation and digital mailrooms and payment services, including cheque processing. • Printing specialist documents with in-built security features, such as cheques and ballot papers • Providing IT services, including consultancy and project implementation, managed services, software license resale and product support. Every year, we process £36 billion of payments, digitise 70 million documents, print 117 million secure documents and have delivered over 220 IT implementation projects globally.

We at RemoTEK are passionate about helping businesses grow in a smart and sustainable way. Our company provides top IT specialists out of Bulgaria, including programmers, digital marketing specialists, network engineers, as well as many other types of information technology professionals, as permanent or temporary add-ons to your existing labour force, or as newly-formed dedicated development teams, at rates that slash a typical EU company's costs by up to 50%. We take great pride and pleasure in showcasing Bulgaria's amazing IT potential to companies all around Europe, while bringing value to local communities here. We are based in Varna, Bulgaria – regarded by many as the Silicon Valley of Europe due to our flourishing ecosystem of global IT companies, local start-ups, venture funding sources and concentration of IT talent. If your company has a heavy footprint in ecommerce, networking, or digital services, then we would love to learn more about you and your company and explore how we can bring value to your business - please connect with us here or email us at hello@remotek.bg.

Our vision is to be recognized globally as the most trusted catalyst for success in the real estate sector, driving transformative change through innovative solutions and shaping a future where financial clarity, operational excellence, and sustainable practices empower every real estate venture to achieve its fullest potential. We aspire to be the cornerstone of growth for our clients, leveraging our deep industry expertise, advanced technologies, and commitment to quality to create unparalleled value in every partnership.

Supportica Solutions is a Multi-Lingual Outsourcing company in Bulgaria. Empowering Businesses through Technology: Our core mission is to empower businesses of all sizes and from various sectors with cutting-edge IT solutions and services. We understand the challenges companies face in today's digital landscape, and we strive to offer tailored solutions that not only address these challenges but also drive growth, efficiency, and innovation. By partnering with our clients, we aim to transform their operations, enabling them to achieve their business objectives with the support of technology.💛 We currently employ a number of skilled professionals, providing a wide range of solutions specially tailored to suit our clients'​ needs, delivering high quality and value-added services to ensure that they stay one step ahead of their competitors. Today, we partner with companies in the fields of technology, gaming, e-commerce, healthcare, finance and retail and keep expanding our portfolio at a very high pace.

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country, with over 4500 team members, located in two offices in Sofia and one in Plovdiv. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience, and much more in the field of fintech, high-tech, tourism, video, console, and mobile games. The company's primary focus is on strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. To reflect our philosophy “Give where we live”, during the year, we put aside our daily work to contribute to the local communities through the TELUS Days of Giving event. TELUS Digital Community Board in Bulgaria Foundation annually invests $ 100,000 in projects of non-governmental organizations in the fields of healthcare, education, and ecology.

We at The B Team™ offer world-class development at offshore prices, in a way that feels like we are right next door.

The Kickstart Company is an expert in kickstarting back offices in Bulgaria. We establish your legal entity and realize the perfectly equipped office. We offer to hire personnel and kickstart all additional services like accountancy and payroll administration. For smaller companies, we offer shared office space and shared management to monitor employees and freelancers and manage all additional required services. All our clients can tap into our network and expertise and scale their activities back and forward while working remotely. In many companies, there is a moment when competitive salaries and an attractive tax regime are essential to staying price-competitive. Your own entity abroad has many advantages compared to hiring a company abroad. For example, a permanent establishment and management are must-haves to profit from the competitive tax regime Bulgaria has to offer. Many companies don’t know where to start. That’s why there is The Kickstart Company!

TG Soft is a leading software consultancy, providing services to international clients in the ICT, Cloud, and Infrastructure domains. We help enterprises and startups build and scale software applications by taking over the whole project pipeline or a part of it. To accelerate the business growth of its customers, TG Soft employs a proven combination of classic technologies and the latest tech trends.

WOW24-7 is a BPO reimagining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with the power of enterprise-grade AI, performance management, and analytics, we go beyond solving problems — we create new possibilities. From redefining how businesses listen to the Voice of the Customer to crafting BPO work relationships that feel less like transactions and more like in-house teams, WOW24-7 transforms CX into a strategic catalyst for reinvention. Rather than simply scaling operations or cutting costs, our solutions enable businesses to turn customer experience into a platform for innovation, loyalty, and lasting value. WOW24-7 doesn't just support your customers — we evolve how you engage, grow, and thrive long-term. WOW24-7 also founded a CX community called the Contact Center Perspectives podcast, which has 10,000+ members, including Chief Customer Officers, VPs of Customer Experience, Heads of Customer Operations, COOs, and CEOs worldwide. The CCP podcast can be found on the WOW24-7 website, YouTube, LinkedIn, Spotify, and Apple Podcasts. Every company is unique. Wow24-7 strongly believes that a customer-oriented approach is a key to productive cooperation. Thus, our outsourcing teams offer a wide range of services tailored to the business needs of the particular client. Here is what we provide: ● Contact Center / Customer Support services ● CX Management & Consulting ● Contact Center Management ● Contact Center Quality Assurance ● Contact Center Recruitment ● Level 1 Technical Support ● Level 2 Technical Support ● Customer acquisition, qualification & onboarding ● Data Enrichment ● Data entry ● Outbound calls ● Feedback calls/emails ● Presales/upsells/postsales tasks

Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Yource Bulgaria is not just one of the many call centers abroad. Our continuous striving for quality and flexibility has made us unique in several ways. Vision and Mission Our vision and mission are our guiding goals, without them, we would get lost. They enable us to create the company we’ve always dreamed of. They enable us to create a company that will be a great place to be part of. Our vision: Being recognized as the best choice for nearshoring BPO Being recognized as the best choice is an ambitious goal but it’s also what makes us different. We want to include our clients in our strive for customer excellence where sustainable partnerships form the solid base upon which we build. We want to get the recognition that we are indeed the best choice when it comes to nearshored Business Process Outsourcing. Our mission: Proud supplier of honest customer experiences We’re proud of whom we are because we stay true to ourselves and we’re honest towards our customers, consumers and clients. We embrace our strengths. Yource Bulgaria wants to make a difference in the world where customers are always expecting more and better. Customer experience is about empathy. It’s about delivering experiences people love. Experiences based on trust and honesty.

Conectys | Built for the Non-conformists. Powered by AI. Driven by People. At Conectys, we’re not just another BPO partner. We’re your unfair advantage in a world where customer expectations shift by the second. We help the world’s most ambitious brands scale fast, protect what matters, and deliver standout experiences through AI-powered, human-led, and ethically grounded outsourcing. Trusted by Leaders, Chosen by Disruptors. Since 2004, global innovators in tech, social media, gaming, retail, automotive, travel & more, have partnered with us to deliver: Seamless Contact Center & CX Management Scalable Content Moderation & Trust & Safety High-volume Data Annotation & Labeling Forward-thinking Digital Transformation & Workforce Models We’re not just a vendor. We co-create success — becoming an extension of your team through true collaboration, shared goals, and co-sourced delivery. 🌍 Global Reach. Local Insight. Multilingual by Design. With 14+ global hubs across EMEA, APAC, LATAM & North America, we deliver 24/7 support in 35+ languages, blending cultural nuance, digital agility, and operational excellence — at scale. ⚡ Our Outsourcing Services CX & Contact Center Outsourcing Trust & Safety / Content Moderation Data Annotation & Labeling Employer of Record (EOR) & Facilities-as-a-Service (FaaS) Gig Economy Solutions D.Transformation 🔧 Our Edge: Built for What’s Next ✅ AI-Powered Omnichannel CX Platform ✅ Humanized LLM Voicebots & Chatbots ✅ Gig-Enabled Global Workforce ✅ Real-Time Multilingual & Accent-Neutralization Tech ✅ Predictive WFM & KPI-Obsessed Ops ✅ Full-Spectrum Content Moderation & Annotation ✅ Co-Sourcing & Co-Collaborating Outsourcing ✅ Strategic CXM & Customer Journey Advisory 🟣 We’re Not the Biggest. We’re the Boldest. If you're done with cookie-cutter outsourcing and ready for a partner that moves fast, thinks big, and acts human, let's talk. Be Digital. Be Human. Be Bold. Be Good! 🔗 Visit our website to see how we help you win.

Η CQS είναι μια αμιγώς Ελληνική εταιρεία, η οποία συγκαταλέγεται στις ηγέτιδες επιχειρήσεις στoν κλάδο παροχής υπηρεσιών Διαχείρισης Πελατειακών Σχέσεων. Από την έναρξη λειτουργίας της συνεργάζεται με τις μεγαλύτερες εταιρείες και οργανισμούς που δραστηριοποιούνται στην Ελλάδα, με έμφαση στους κλάδους τηλεπικοινωνιών, τυχερών παιχνιδιών, πληροφορικής, ενέργειας, λιανικής, καθώς και τραπεζικού και ασφαλιστικού τομέα. Παρέχει υπηρεσίες εξυπηρέτησης πελατών, υπηρεσίες γνώσης, διερεύνησης διατήρησης και ανάπτυξης υφιστάμενου πελατολογίου, υπηρεσίες απόκτησης νέων πελατών, ενώ παράλληλα αναπτύσσει και υποστηρίζει τεχνικές πωλήσεων σε ποικίλα κανάλια και προσεγγίσεις. Σήμερα απασχολεί περισσότερους από 1300 εργαζομένους σε όλη την Ελλάδα. Tα τελευταία έτη συγκαταλέγεται στους «Leading Employers in Greece», ανάμεσα στις 500 εταιρείες που δραστηριοποιούνται στην Ελλάδα με τον υψηλότερο αριθμό προσωπικού, ενώ βρίσκεται στις 100 εταιρείες με την υψηλότερη αύξηση προσωπικού. Στη CQS η εταιρική κουλτούρα αποτελεί βασικό ανταγωνιστικό της πλεονέκτημα και για το λόγο έχει αναπτύξει δύο βασικά προγράμματα που ενισχύουν τόσο τη διάχυση εσωτερικά του οράματος και των αξιών της εταιρείας όσο και το κοινωνικό της αποτύπωμα. Από το 2017, υλοποιεί ένα διευρυμένο πρόγραμμα ενεργειών για το προσωπικό της εταιρείας, με τον τίτλο ‘δημιουργούμε αξία μαζί με τους ανθρώπους μας’ ενώ παράλληλα, αναλαμβάνει κοινωνική δράση, στη βάση ενός συνεκτικού πρόγραμματος εταιρικής υπευθυνότητας, το οποίο αναλύεται σε δύο βασικούς άξονες: ευαισθητοποίηση και προσφορά. + 30 213 0095000 info@cqs.com.gr

Next Generation Services for Outsourcing Clients

Salescode enables and supports growth for the Tech Industry. We build and deploy sales teams globally, efficiently and faster than anybody else. We focus on the Tech Industry and provide tailor-made sales services throughout the entire sales cycle on a global scale. Our experts develop and implement sales ecosystems for industry-leading businesses across 190+ countries. Years of experience in complex B2B sales environments enable us to outperform customer expectations and drive outstanding results for our clients.

ENTNT is a complete workforce solutions provider, offering an integrated remote service that combines recruitment, training and management of personnel alongside customised software and AI to allow businesses to optimise or grow their operations. ​ With a personalised, research-intensive focus on the global labour market, we offer skilled professionals and technological aids at the scale and level of commitment that you require. We believe in maintaining a human-centric approach to staffing which fosters strong connections.

Mediatel S.A., operating in the field of telecommunication services since 1995, delivers innovative & quality-driven solutions across all industry segments. Investing continually in new technology & human resources, we provide effective and flexible solutions to our customers. We offer efficient interactive communication services between businesses, organizations and customers.

Hirehero is a talent-sourcing solution specializing in relocation support, BPO, and multilingual jobs. Visit our website to get in touch! *We deliver services to some countries only and your company could be on our coverage map, get in touch for any inquiries or technical aid*

BFS Group was founded in 1994 after absorbing Centronet Company. Its main activity is to provide top-notch, quality Call Center services. We offer our customers a wide range of telecommunication services which mainly aim at selling products and services. By investing in human resources, infrastructure and technological equipment, we’ve not only made it possible to manage thousands of phone calls on a daily basis, but also to increase our staff experience and clientele, which includes a number of high-profile companies from around the world.

Η οnline sales ως Customer Experience Provider, προσφέρει ολοκληρωμένες υπηρεσίες τηλεφωνικής εκπροσώπησης που αφορούν στη διαχείριση υφισταμένων και νέων πελατών. Εκπροσωπώντας μεγάλες εταιρείες στο χώρο των τηλεπικοινωνιών, όπως η VODAFONE και η FORTHNET και στον τραπεζικό τομέα η CITIBANK, διασφαλίζει διαρκώς την αξιοπιστία των πελατών της παρέχοντας υψηλής ποιότητας υπηρεσίες. Κάθε κύτταρο του οργανισμού μας φροντίζει να διαφοροποιούμαστε. Το ανταγωνιστικό μας πλεονέκτημα και τελικά ο λόγος που οι πελάτες μας επιλέγουν την online sales, είναι οι άνθρωποι μας, η δημιουργικότητά τους και εντέλει τα αποτελέσματά μας. Οι άνθρωποι της οnline sales αισθάνονται, σκέφτονται και πράττουν με το ίδιο πάθος και όραμα. Η καινοτομία και η διάθεση να προσφέρουν το βέλτιστο είναι βαθιά αποτυπωμένη στο DNA τους. Μια ομάδα δυναμικών ανθρώπων που με εργαλεία τη μεθοδολογία και τις επικοινωνιακές τους ικανότητες αναγάγουν το έργο μας σε μία διαδραστική εμπειρία και μας καθιστούν ως Τhe Customer Experience Provider. Και όλοι μαζί δημιουργούμε το αύριο, σήμερα!