Custom CRM for the Writing Marketplace | Qwerty Software

CRM is the biggest part of the whole writing services system. It provides tools for hundreds of support agents that are available 24/7 to assist the writing services’ clients. To shorten the onboarding time, we created the Task Feed. This innovative tool cut the onboarding time from 4 months to under 2 weeks. We had to develop a custom Shift Scheduling tool to enable managers to control shifts and track support agents’ activities. The smart Notes system provides painless shift change for support agents.