Service
Outsourced Customer Support & Sales Agents for UK, US & NZ Businesses
CUSTOMER SERVICES
South Africa
ABOUT THE SERVICE
ECONX GROUP provides dedicated outsourced customer support and outbound sales agents for businesses in the UK, US, and New Zealand.
Unlike most BPOs that hand off agents and disappear until the monthly report, we give clients real-time visibility into agent performance from day one powered by our own QA and workforce technology, QualiCore. You see quality issues as they happen, not weeks later.
We offer dedicated agents, shared teams, and flexible pilot programs so you can test fit before committing to a full engagement. As a lean, founder-led company, clients get direct access to leadership and fast decisions no layered account management slowing things down.
Deliverables: trained agents, live performance dashboards, weekly reporting, and a dedicated point of contact. Pricing includes no setup fee.
WHAT'S INCLUDED
Setup fee | No setup fee |
Reporting | Weekly reporting and live performance dashboards |
Support | Dedicated point of contact with direct access to leadership |
Performance visibility | Real-time visibility into agent performance from day one |
Engagement options | Dedicated agents, shared teams, and flexible pilot programs |
Files
FREQUENTLY ASKED QUESTIONS
Trained customer support and/or sales agents, live QA performance dashboards via QualiCore, weekly performance reporting, attendance tracking via ClockX, and a dedicated point of contact. No setup fee pricing is hourly per agent.
Every call and ticket is scored in real time through QualiCore, our proprietary QA engine so you see quality issues the day they happen, not in a monthly report. Call Lab gives live call-floor supervision, and ClockX tracks agent attendance and reliability.
Yes we offer a pilot program so you can evaluate agent quality and fit before committing to a full engagement. No long-term lock-in required to start.
As a lean, founder-led company, you get direct access to leadership rather than being routed through layered account managers. You’ll have a dedicated point of contact throughout the engagement.
These answers were provided directly by EconX Group. Last updated 19 hours ago
IMAGES
Information is owner-confirmed
Last updated 19 hours ago
Remote/WorldWide
South Africa
Setup fee
No setup fee
Reporting
Weekly reporting and live performance dashboards
Support
Dedicated point of contact with direct access to leadership
Performance visibility
Real-time visibility into agent performance from day one
Engagement options
Dedicated agents, shared teams, and flexible pilot programs