ABOUT THE SERVICE
CRM is the biggest part of the whole writing services system.
It provides tools for hundreds of support agents that are available 24/7 to assist the writing services’ clients.
To shorten the onboarding time, we created the Task Feed. This innovative tool cut the onboarding time from 4 months to under 2 weeks. We had to develop a custom Shift Scheduling tool to enable managers to control shifts and track support agents’ activities. The smart Notes system provides painless shift change for support agents.
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