Outsourcing Companies in Africa

We help companies shift customer engagement from voice to digital to autonomous Leveraging innovation to provide Omni-channel & RPA to improve customer engagement

E-Call Services est un centre d'appels et de traitements multilingues qui compte 3 sites de production. Implanté à Lille en France, Antananarivo à Madagascar et à Rabat et à Casablanca au Maroc. E-Call Services s'appuie sur une équipe solide de plus de 250 agents multilingues et formés.Nos principaux services sont la gestion de votre relation client multicanal (appels, emails et chat), le conseil, l'accompagnement et l'assistance dans la mise en place de votre stratégie d’externalisation, la rédaction de contenus uniques, leur mise en ligne, leur diffusion auprès de la communauté, la modération et l’animation de vos réseaux sociaux et la gestion de votre back office.Nous vous proposons une stratégie sur mesure adaptée à vos besoins et répondant à vos attentes et exigences !

We are a purpose-driven Business Process Outsourcing Agency on a mission to help small, founder-led and medium-sized brands cut operational costs and save time by providing quality outsourced solutions at the most competitive rates globally.

IT Staff augmentations and services. We build dedicated and shared teams of experts remotely with extreme ease. Hire on demand or choose from a large pool of experts readily available to start by avoiding hiring and replacement costs. Don’t pay too much, don’t wait to start, build large teams, keep for longer or replace any time. Multiple offices offshore and nearshore you will never be short of experts and skills. Never run out of options. Scale up or down as needed on short notices, we are the least expensive and provide top technical top experts. Your limitless growth, satisfaction and peace of mind is our goal. We are quick, efficient with over 14 years in service. Contact us now on info@zeptosystems.com to trial our services or visit our website http://www.zeptosystems.com

Your Global Outsourcing Partner of Choice A leader in Outsourcing and Offshoring Consulting, iTalk is headquartered in South Africa, offering strategic partnerships that redefine outsourcing on a global scale. Our commitment to excellence is showcased through the seamless integration of cutting-edge technology and a highly skilled workforce. Why Choose iTalk International? - Proprietary Technology: Streamlining processes with advanced solutions. - Global Scale: Serving local and international clients for business growth. - Cost-Efficiency: Optimizing ROI with our services. - Talent Pool: Exceeding expectations with a highly skilled workforce. What Sets Us Apart: iTalk, a global CX leader, blends cutting-edge technology with talent, driving economic growth. Our values - customer satisfaction, integrity, teamwork, achievement, and a stimulating work environment - define our interactions. Our Global Strategy: Building on the 2022 blueprint, our strategy targets tech, people development, and global market expansion. We aim to be a valued international partner, providing cost-effective, high-impact solutions. Mission, Vision, Purpose: - Purpose: Creating streamlined solutions for global client profitability. - Vision: Being the top global outsourcing choice with tech excellence and an international workforce. - Mission: Redefining what outsourcing can achieve, committed to job creation and economic growth. From a modest beginning to global enterprise, iTalk symbolizes resilience, empowerment, and potential. Positioned for global expansion, iTalk's journey is one of exceptional growth and relentless pursuit of excellence.

Mango5 is a dynamic and innovative Business Process Outsourcing (BPO) provider that elevates customer experiences and drives business growth. Based in Cape Town, South Africa, we specialize in customizable contact center services, data management, and back-office support. Our talented team, cutting-edge technology, and passion for excellence set us apart from the competition. Discover the Mango5 difference and let us empower your business with exceptional outsourcing solutions that deliver extraordinary results. At Mango5, we believe in giving our clients as many options as possible. So, we offer a variety of Customer Contact Solutions to help you improve your current strategies or add value to your plans for the future. Our full range of products includes BPO Services, Customer Service, Telesales (Outbound and Inbound), Lead Generation (with live conference facilities), Web/Live Chat, Customer Support Desk, New Customer Acquisition, SMS and Email Strategies, Reactivation of Dormant Clients, and Order Taking. Join us in our mission to give our customers the best service and experience possible.

MPC Managed Services is one of South Africa's top BPO companies, affiliated with BPESA and part of the EOH Group. We are a global leader in Online English tutoring. We teach around 4000-6000 students a month worldwide. We are one of the largest online English tutoring companies in the world. You do not need teaching experience; we provide training and lesson planning. You obtain an international certified qualification with us for free, opening doors abroad. As an Online English Tutor, you gain valuable soft skills and work experience, which will bulk up your cv and assist you in landing your dream job!

One voice – let us be your voice. We are a partner who has the ability to fully immerse ourselves in your identity. A partner who speaks to your brand’s highest potential, ensuring inspired connections and a consistently positive experience. At Outworx, we live and breathe your business - we know that every aspect of every interaction will humanise and give voice to your brand. For us, the bottom line will always comprise a relationship based on trust, integrity and an in-depth understanding of our clients’ needs. By becoming the voice of our clients, we provide a relationship that facilitates the growth and success of our partners. Our formidable accreditations and deep-domain expertise in international regulatory environments have contributed to Outworx evolving into a major player in the South African Global Business Services Sector (GBS). We endeavour to provide a balanced value proposition that delivers exceptional quality and performance, at competitive commercial rates, within a people-centric, compliance-focused environment. Our passion for innovation and service, coupled with extensive investments in technology infrastructure and continuity plans, empowers our clients to outperform and stay ahead of the competition. Our people-centric ethos has built our status as the employer of choice, making a relationship with Outworx one worth investing in. At the heart of our customer service interactions lies the commitment to create meaningful, impactful solutions which exceed our clients’ expectations and drive agility and excellence into their business processes. When it comes to punching above our weight, we have proven our ability in these demanding industries: Financial Services, Insurance, Telecommunication, Media, Inbound Sales, Outbound Sales, Compliance, Pre-legal Collections, Legal Process Outsourcing, Retail, Customer Care, Webchat, Support Visit www.outworx.co.za to learn more.

Are you looking for a way to streamline your business processes and focus on growing your company? Look no further than ZuZo Business Process Outsourcing Services (BPO). ZuZo is a Ghanaian-based BPO service provider that understands the importance of efficiency and effectiveness when it comes to running a successful business. Our goal is not only to provide you with world-class BPO services but also to create an amazing experience for your customers and a lasting partnership with you. One of the key benefits of working with ZuZo is our Omni-channel approach. We provide support through multiple channels including phone, email, chat, and social media, which ensures that your customers can reach out to you in the way that is most convenient for them. This means that you can provide better customer service and increase customer satisfaction. Our team of agents are highly trained and experienced professionals who are equipped to handle a wide range of business processes, from customer service and technical support to data entry and back-office operations. Our agents are not only well-trained but also proficient in multiple languages which will ensure that we can cater to customers of different languages. Furthermore, our agents have an excellent level of English proficiency which will ensure that your customers will have a seamless experience. ZuZo is located in Accra, Ghana which is strategically located with excellent site locations. This not only ensures we have a talented pool of agents but also ensures that we can offer our services at a very competitive price point. We understand the local and international market and can tailor our services to cater to the specific needs of our clients. We also understand the importance of security in today's business world. That's why we take great care to ensure that all of our client's data is kept safe and secure. Don't let the day-to-day operations of your business hold you back. Let ZuZo help connect now.

Créée en 2016, la société French Data Center est un des acteurs majeurs de la gestion relation clients sur l’Océan Indien. En 2021, FDC devient Pulseo Agency, votre accélérateur de croissance spécialisé dans le digital, dans le Business Process Outsourcing et dans le Recrutement Process Outsourcing.

We allow businesses of all sizes in the UK to successfully outsource key functions to Cape Town, South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement, allowing more time and resources to focus on core business activities. What makes amplify5 different? 1.No set-up costs - removing a common barrier to entry. 2.One country focus - utilising all the benefits of South Africa for the extension of your business. 3.No long-term contracts - our service delivery ensures longevity to our partnership, not a contract. 4.Reduced cost to serve - save at least 40% of costs and improve key metrics. 5.World-class outsourcing - delivering industry leading standards to match or exceed your expectations. amplify5 has a proven ability of outsourcing all types of customer interactions from the UK to South Africa. Whether you need to improve customer satisfaction and retention, drive greater sales or maintain profitability by reducing costs, we can design and implement a solution to suit your specific needs. By relocating certain roles it allows a renewed focus to take place on your core product or service. With our flexibility and no setup costs, we open this remarkable opportunity up to businesses of all sizes, ranging from SMEs to multi-nationals. Our collaborative process delivers a complete solution that will make a difference for your business. 1. Map - work together to understand the business process and IT landscape. 2. Build -produce options for service delivery, with rapid and flexible deployment. 3. Deliver -end to end operational change with high focus on quality and service. 4. Monitor -maintain service delivery with associated insights and data reporting. 5. Improve -constant review of processes and data to deliver ongoing efficiencies. With a UK based team of process engineers and a South African operational delivery centre we are uniquely placed to become part of your team. Get in touch today - info@amplify5.co.uk

A Leverage Contact Center é uma empresa internacional, com escritórios e equipas em Angola e Portugal, especialista em atendimento remoto, experiência de cliente, consultoria e serviços digitais. O Propósito da Leverage Contact Center é o de Elevar os Negócios dos nossos Clientes. As equipas da Leverage trabalham diariamente de forma ágil e robusta, focadas em maximizar o potencial e resultado nos nossos Clientes. Criamos soluções de colaboração avançada entre operações e projetos, entregáveis com rapidez e precisão, e com bastante atenção no desenvolvimento e nas especificações dos clientes. A liderança, melhoria contínua e ambição no crescimento são objectivos fundamentais para a Leverage Contact Center, que aposta no desenvolvimento permanente das suas pessoas; uma equipa forte, robusta e altamente motivada para entregar alavancagem para os nossos parceiros de negócio e para o mundo www.leverage.co.ao www.leveragecc.pt

Naypad VA is a virtual assistant agency which was primarily formed to provide job opportunities to qualified, experienced, and brilliant Kenyan professionals. Naypad VA provides virtual assistance services to small and medium sized businesses and freelance business owners. We offer the following services virtually to our clients:  General Administrative Services  Social Media Management  Digital Marketing Assistance  Web Management We provide high-quality virtual assistant services to clients from all over the world at a cost of $6.8/hour to $7.5/hour. We dedicate a lot of time and resources to finding the right talent for our clients as we understand the hustle business owners go through to find the right people, with the right mindset for their businesses.  We hire dedicated and talented virtual assistants with the right skills and mindset from Kenya.  We onboard and train our virtual assistants to match our client expectations  We manage all our virtual assistants for our clients By hiring a virtual assistant from Naypad VA, you will not only save time and increase productivity in your business, but also help put food on the table for a brilliant Kenyan virtual assistant. For more information, go to www.naypadva.com or email us at hello@naypadva.com

TeamSource is a leading Business and Knowledge Process Outsourcing company that builds profitable partnerships with our clients to identify opportunities where we can help them scale. Our secure state-of-the-art contact centre in Lagos assures customer engagement without disruption while serving clients in the US, UK, Canada and Nigeria. Our services are tailored to perfectly exceed our customer expectations, with a focus on service quality, low-cost and scalable solutions.

Omni Channel Limited is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions in information communication technology related roles. Our solution include HR Services, Recruiting, IT Support, Business Intelligence, Developers, and Operations including management of field / phone / automated based resources. The core of our success is our people. Each of our seasoned executives brings a unique background and level of expertise in multiple disciplines and industries. Our vertical knowledge ranges from Energy, Technology, Advertising, Travel, Retail, Manufacturing, Healthcare, Telecommunications, and many more, including selling tangible products and intangible services using the power of digital media and information technology. Years of experience within the services industry sets us apart as a leading solutions provider within this complex market. We’re a people-powered business. Our clients choose us because of our people who deliver great ideas to help them succeed: for their knowledge, their skills, their technical abilities, their digital mindset, their independence, their objectivity and their diverse characters. Our vision for the future is “To be an independent, sustainably profitable and globally focused firm, known for helping people and businesses succeed.”

We offer Offshore IT Recruitment solutions for Temenos T24 jobs and Strategy Consulting for businesses across all geographies. Sygma Technology Limited also equips your business with creative and innovative solutions including Business Intelligence services, Business Optimisation services, One-stop-shop of management services, Strategic Analysis, Market Research, Data Analytics, Financial audit and planning, International investment in India and Africa, Transfer of technology and international cooperation, Fundraising, Offshore Development Centre, Offshore Support, Virtual Office Support, Startup Incubator. With a cumulative experience of 15 years in strategy consulting for business development, international cooperation, and innovation management in Mauritius, France, and India, Sygma Technology Limited is also looking to expand its horizons across other geographies. Services: Offshore Recruitment Solutions, Strategic Planning, Project Management, Greenfield Investment, Company Setup, Business Operations Relocation, Trade deal, Business Partnership, Institutional Networking, Talent Acquisition, Recruitment and Expatriation, Entrepreneurship Promotion and Leadership Development.

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

Externalisation.eu est une société spécialisée dans la mise en place et la gestion de call centers externalisés pour les entreprises francophones et européennes. Notre mission : offrir à nos clients une solution flexible, performante et rentable pour gérer leurs appels sortants et entrants, tout en garantissant un haut niveau de qualité et de professionnalisme. 👉 Ce que nous faisons : • Téléprospection & prise de rendez-vous • Service client & support technique • Enquêtes & sondages • Gestion de leads & suivi commercial Avec une équipe formée, encadrée et orientée résultats, nous permettons aux entreprises de se concentrer sur leur cœur de métier, tout en s’appuyant sur un partenaire fiable pour optimiser leur relation client et développer leur activité. 📞 Externalisation.eu : votre partenaire call center, simple, efficace et sur-mesure.

We are a dynamic and customer-centric business process outsourcing company with a commitment to delivering exceptional services to our clients and partners. Our team of highly skilled and experienced professionals work diligently to provide a wide range of BPO services, including accounting, legal, corporate insolvency, banking, financial services, and general BPO services.

Welcome to Marabes, your trusted outsourcing partner. We specialize in delivering a wide range of professional services designed to support your business growth and efficiency. With a diverse team fluent in multiple languages, we provide tailored outsourcing solutions in accounting, IT support, and personal assistance, ensuring seamless communication and exceptional service for clients worldwide. Our mission goes beyond just handling numbers or technical tasks. We focus on delivering insightful analysis, innovative IT solutions, and reliable administrative support to help you drive performance and focus on what matters most: growing your business. Whether you need audit and assurance, IT helpdesk services, or executive support, our skilled professionals bring deep expertise and a client-first approach to every engagement. Partner with Marabes and experience how our outsourcing solutions can add value, reduce cost, and elevate your business to the next level.