Outsourcing Companies in Bulgaria

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Pontica Solutions is an award-winning company that specializes in delivering outstanding customer experience (CX) and innovative digital solutions to our global clients in 20+ languages. Together with our team of skilled professionals, we have developed a tailored approach that works in synergy with your business needs, ultimately driving transformative growth in the fast-paced digital age. Our biggest asset is our People. Our motto is #wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).

We are the bridge between gaming companies and their players in terms of customer support in the World. "If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do!"

We are an ISO 27001, GDPR fully compliant, BPO company (Business Process Outsourcing) highly specialized in MULTILINGUAL data processing, data annotation for AI, content moderation and customer care services using a mix of automation, AI and "Human in the loop" solutions. Our 4 delivery centers are in Bulgaria (Plovdiv), Egypt (Cairo) & Madagascar (Antananarivo). We provide 4 types of services : 1- Multilingual Data processing services including : - Invoices (AP) processing services - Catalogs management of third party vendors for marketplace - Documents processing services of any complex documents like KYC forms, insurance claims ...especially GDPR related - Any sort of data categorization & data validation. 2- Data annotation services for AI companies Images, videos, text and audio files who need to be labelled with a mix of automation and human in the loop solution. 3 - Moderation of UGC content in 25+ languages especially for social media and gaming companies, with a mix of pre filtering tools and human in the loop (moderators). 4 - Omnichannel Customer care services in 25 + languages.

Mercatus is an international BPO & ITO service and solution provider. We specialize in providing tailored outsourcing solutions to businesses of all sizes, helping them streamline operations, drive growth, and achieve their strategic objectives. Expertise Across Various Domains: Our team of experienced professionals brings a wealth of expertise and knowledge across various domains, including: - Multilingual Customer & Technical Support L1, L2 - Back Office Support, Data Entry - IT Support - B2B Lead Generation & Revenue Growth - IT Staffing via BOT models - Software Outsourcing Services As an end-to-end B2B sales & marketing agency, Mercatus provides multi-channel solutions to connect leading brands with their potential customers worldwide. We develop and implement both outbound & inbound sales & marketing strategies on behalf of our clients. We aim to enrich their sales pipelines with BANT qualified leads. We can both work as a remote sales team or support an existing sales team, as we help our clients to increase their market share and maximize their ROI. What our clients achieves: - Higher ROI - New BANT qualified leads - Customer growth - Better sales execution - Successful new market penetration & bigger market share - Improved brand engagement

Quality House, established in 2004 with offices in Bulgaria, Serbia, and Romania, specializes in software testing, focusing on three key areas: QA Outsourcing We act as an extension of your QA teams or build new ones, tailoring our approach to fit your processes. Our ISTQB-trained staff quickly deploys skilled engineers for effective support. QA Consultancy We help businesses assess and enhance their QA processes, specializing in test automation and efficient process building. Our solutions ensure high-quality results while adapting to client needs. Professional Courses As the sole accredited ISTQB training provider in Southeast Europe, we offer a wide portfolio of ISTQB courses, along with accredited training for the Certified Professional Requirements Engineering (CPRE) - Foundation Level. Our courses are available in both public and custom formats, designed to meet specific business needs. Connect with us for collaboration opportunities, industry partnerships, and career prospects. Together, we can ensure your software is reliable and exceeds expectations.

We are an outsourcing company with a focus on modern technologies, digitization of documents, optimization of work processes, building and management of teams. This is how we achieve flexible conditions and comfortable service for the customer in a time of digital transformation of business processes all over the world. Every month we work with over 400 Bulgarian and international businesses thanks to our team of 70+ highly qualified specialists in the field of accounting and business process administration. We build and manage accounting and back-office teams for businesses based outside of Bulgaria and execute processes entirely according to the client’s order. We strive to always give more. We serve entirely online. We are here to be an integral part of our clients’ businesses and contribute to their success through our work!

BULDE Ltd. is a Bulgarian-German full-fledged contract manufacturer based in Plovdiv, specializing in the outsourcing of production and assembly of industrial components made from steel, aluminium, plastics, and elastomers. Certified under ISO 9001 and ISO 14001, BULDE combines innovation, sustainability, and energy efficiency with a strong commitment to reliability, demonstrated by an average delivery performance above 95% for all customers. As an independent and neutral manufacturer with no own brands, BULDE focuses entirely on providing tailored solutions for its international clients in Germany, the Czech Republic, Denmark, France, and Switzerland. The company supports businesses that want to focus on their core competitive advantages and outsource lower value-added processes, optimize layouts and free up space, or establish a reliable joint venture in Bulgaria. BULDE delivers end-to-end contract manufacturing solutions, including procurement of raw materials and packaging, production, assembly, warehousing, delivery, outsourcing of machinery and processes, and automation. With steady growth and expanding international partnerships, BULDE is your trusted partner for competitive, high-quality, and scalable manufacturing in Europe.

In a nutshell, our work is structured like that – you send us the drawing, description, or sample and we find your best supplier in Eastern Europe, which could save you up to 60-70% of production costs in Western Europe. All of the suppliers are strictly inspected, certified and we guarantee their quality of production. We could offer you also monitoring of production, dimension/quality checks, and be with you during all times of partnership.

Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.

Contento is a pioneer in building and managing strong decentralized outsourced teams in Bulgaria, an EU member state and #3 best outsourcing destination in Europe. Our tools, processes & knowledge-sharing system pioneer the decentralized work-from-home model and enable us to build highly engaged outperforming teams. DATA SUCCESS TEAMS: Digital content in 20+ languages Data management and analysis Data normalization and Automation AI & ML algorithm training & QA DIGITAL MARKETING: Social listening Content marketing Ecommerce pages Community management Live chat BPO: Cold calling Back office/ admin teams Procurement, replenishment & supply chain support Controlling services Invoicing & revenue assurance RISK & ADVISORY: Fraud investigation Chargeback management KYC & Customer due diligence Process mapping ISO compliant Carbon neutral operation

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 15 languages from our offices in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

We are an independent passion driven company, which is run by friends sharing a common desire for functional and insightful solutions to the challenges faced by modern day companies. We are fast, efficient, motivated and professional in everything we do and we are not afraid to show it. Our main market is the European Union with a selective presence in several other countries. InfoSource was founded in 2005 as an answer to the growing needs for professional data management, media monitoring and analytics. Since its foundation, the company has grown significantly and we have developed competences which are far beyond the market expectations. InfoSource is a reliable partner to many small and mid-sized companies and has successfully taken the weight of key and non-key activities off their shoulders. We strive for greatness and zealously devote our time to making your business run as smooth as possible. We exist to aid both local and international companies in their quest for global competitiveness and lean processes. Give us a chance and we will prove it!

Finding a good outsourcer you can rely on to take your outsource process further is full of pitfalls. Outsourcers may well talk the talk but in reality, can they walk the walk and deliver exceptional service. Latiane Ltd operate as international brokers in the following areas: • Call Center/Contact Center • BPO (classic Business Process Outsourcing) • ITO (Information Technology Outsourcing) • KPO (Knowledge Process Outsourcing) • RPO (Recruitment Management Process Outsourcing) You contract directly with our partner base and pay our partners directly – our task is to find you the right partner in the right location with the relevant experience, infrastructure and scale to make your outsource project a success. We are a free resource to companies/clients because we are paid by our partners/suppliers for bringing them work – so sit back, relax and let us do the screening to make your outsource project hassle free. Wherever you want to outsource your business we have partners in most of the main outsource countries across the world. Currently over 750+ partners worldwide.

MGSD Pro Bulgaria is managed and owned by professionals with a management experience from leading AdTech, Marketing, IT & Financial companies. With over 30 years of background in managing every perspective of a business and experience based across the globe. We provide Employee of Record Services, Outsourced Solutions, and Marketing Services. From launching a team in Europe, extending your operation, or solving your recruitment skills challenge, we can tailor a solution to deliver your requirements. We provide exceptional talent to deliver business results having gone through our robust selection process that ensures your skilled expertise to solve your business challenges and deliver results. A proven safe pair of hands guiding you through the journey. We deliver Talent solutions that make sense and are flexible for your needs. Our Mission Deliver business growth by providing expert services and resources through collaboration, integrity, innovation, fairness, and honesty.

Company specialized in providing outsourced services in logistics and customer services. eCommrece growth provoke us to optimize and propose more effective services to online stores (pick, pack & ship). Our availability of resources allows us to be flexible and be respond to the challenges that each new job brings. The guiding principle for us is that each client is unique and important. This philosophy we use to your customers. Each phone contact, gesture, word, letter, email served by us bear the charge of high professionalism, focus and customer care. We will prove this in response to your trust!

A BUSINESS GROWTH AGENCY Onboard provides targeted, intelligent and integrated marketing services to connect leading brands with customers worldwide. As a pioneer in sales process automation, we believe in data-driven multichannel marketing that catalyses awareness, action and loyalty via traditional, digital, social and emerging channels. We focus on relationship, innovation and impact to deliver measurable results. Our vision of marketing is one of creativity and expertise. We are attuned to the needs of the global marketplace, because our team combines an array of talents and personal experiences. We work beyond borders and time, in over 50 languages from 38 locations.

We’re a young team brought together by the outsourcing industry in Bulgaria since it’s beginning in the early 2000s. What we aim for with this website is to provide a portal to the outsourcing industry in Bulgaria as well as the world, highlighting trends and news and sharing useful videos and trainings. Moreover, we’re constantly expanding the portal to include a list of all outsourcing companies in Bulgaria together with intro videos of them as well as the skillsets they’re looking for in potential employees.

We at RemoTEK are passionate about helping businesses grow in a smart and sustainable way. Our company provides top IT specialists out of Bulgaria, including programmers, digital marketing specialists, network engineers, as well as many other types of information technology professionals, as permanent or temporary add-ons to your existing labour force, or as newly-formed dedicated development teams, at rates that slash a typical EU company's costs by up to 50%. We take great pride and pleasure in showcasing Bulgaria's amazing IT potential to companies all around Europe, while bringing value to local communities here. We are based in Varna, Bulgaria – regarded by many as the Silicon Valley of Europe due to our flourishing ecosystem of global IT companies, local start-ups, venture funding sources and concentration of IT talent. If your company has a heavy footprint in ecommerce, networking, or digital services, then we would love to learn more about you and your company and explore how we can bring value to your business - please connect with us here or email us at hello@remotek.bg.

Our vision is to be recognized globally as the most trusted catalyst for success in the real estate sector, driving transformative change through innovative solutions and shaping a future where financial clarity, operational excellence, and sustainable practices empower every real estate venture to achieve its fullest potential. We aspire to be the cornerstone of growth for our clients, leveraging our deep industry expertise, advanced technologies, and commitment to quality to create unparalleled value in every partnership.

Supportica Solutions is a Multi-Lingual Outsourcing company in Bulgaria. Empowering Businesses through Technology: Our core mission is to empower businesses of all sizes and from various sectors with cutting-edge IT solutions and services. We understand the challenges companies face in today's digital landscape, and we strive to offer tailored solutions that not only address these challenges but also drive growth, efficiency, and innovation. By partnering with our clients, we aim to transform their operations, enabling them to achieve their business objectives with the support of technology.💛 We currently employ a number of skilled professionals, providing a wide range of solutions specially tailored to suit our clients'​ needs, delivering high quality and value-added services to ensure that they stay one step ahead of their competitors. Today, we partner with companies in the fields of technology, gaming, e-commerce, healthcare, finance and retail and keep expanding our portfolio at a very high pace.

The Kickstart Company is an expert in kickstarting back offices in Bulgaria. We establish your legal entity and realize the perfectly equipped office. We offer to hire personnel and kickstart all additional services like accountancy and payroll administration. For smaller companies, we offer shared office space and shared management to monitor employees and freelancers and manage all additional required services. All our clients can tap into our network and expertise and scale their activities back and forward while working remotely. In many companies, there is a moment when competitive salaries and an attractive tax regime are essential to staying price-competitive. Your own entity abroad has many advantages compared to hiring a company abroad. For example, a permanent establishment and management are must-haves to profit from the competitive tax regime Bulgaria has to offer. Many companies don’t know where to start. That’s why there is The Kickstart Company!

At Todos Consulting we believe that happy customers are the heart of every business! This is why we partner with companies towards building valuable customer interactions that leave positive footprint. As customer care evangelists we are here to share our experience and knowledge to help your business succeed. Our track record proves that clear communication and expert collaboration will brings value and long-lasting success. Your customer care is our mission !

AIBEST - Association for innovation, business excellence, services and technology, previously Bulgarian Outsourcing Association, is an independent industry organisation whose objective is developing Bulgaria as a leader for knowledge-intensive products, services, solutions, and globally recognized (world-attractive) destination for educated talent. We aim to drive knowledge, innovation, technology and professional ethics to further improve the business environment, and shape the future of knowledge-based economy. The association groups companies from all spheres of the modern business services industry – companies offering services related to BPO, ITO, KPO, LPO, HRO and others.

„DMG Consult“ Ltd. ‘s call center services allow its clients to outsource business process in order to optimize their expenses. For each of its clients „DMG Consult “ provides individual solutions which meet the requirements of their business field. Our goal is to assist the growth of your business. We offer our professional services to handle inbound calls addressed to your business; this will decrease your operational costs and at the same time provide better service for your customers. Outsourcing has many advantages – it lowers the need to hire new staff members in your own company, it makes it easier for the customer to reach you, and it lowers the error rate with customer service. All of this will make your company more competitive in the market. In direct marketing campaigns, the number of inbound calls may vary. If your office cannot handle the volume of calls at some point, it will inevitably result in loss of potential business. Your partnership with „DMG Consult “will guarantee that you never lose potential business in such circumstances. “DMG Consult“ will answer all calls that are directed to your business, professionally and efficiently. We handle every customer with our full attention, regardless of the scope and size of the project. Dealing with inbound and outbound phone calls: Advertisement campaigns; Servicing a media campaign with votes over the telephone; Marketing campaigns; Receiving calls and registering winning contestants of promotional games. Servicing a retail network: Receiving order purchases and deadline demands; Providing customer care regarding price inquiries and availability of goods; Informing customers about the offered products and services; Handling returns and warranty claims. Outbound marketing campaigns: Conduction of polls and surveys; Phone interviews; Doing research on the customer satisfaction rate of existing customers; Establishing outbound calls with the aim of a direct sale of a product or service. Servicing web pages and Facebook pages: Answering FAQs. Handling SMS and Email services: Sending reminder messages; Presenting a new product/service to end consumers through SMS; Sending congratulatory SMS messages and emails; Answering customer emails. We offer: Assistance with tailoring messages which include your entire information; Sorting information according to type of client, means for sending a message, and message interval; Correct and effective information delivery through a specialized software for sending short messages (SMS); We guarantee that all the messages will be received according to your preferences and instructions. Our current clients and business associates shared why they chose DMG Consult Ltd. over the competition: The telephone calls are recorded, which allows you to listen to them at all times; Receiving and sorting out calls based on pre-determined criteria; Daily report about the number of inbound/outbound calls, messages, and emails; Overall assessment of campaign success; Responsible advertising and direct marketing; Level One help desk; Written and verbal assistance for your internet page.

Direct Services Ltd is a Bulgarian company for outsourcing services. Striving for continuous development and focusing on our customers’ needs are the foundations of our business model

Flair Bridge is an outsourcing company born and raised by a couple of experts with a sound background in the industry and relentless desire to connect talent with the enterprise. Gergana Ruseva and Radoslav Radev have over 23 years of diverse experience in the outsourcing and contact centre fields altogether. Throughout their journey as top leaders in one of the most successful BPO organisations, they have gathered priceless experience, expertise and deep understanding of the industry which eventually added enormous value to their clients. With their team of professionals, they have helped and continue helping many businesses overcome the growing challenge of scarce talent pools and increasing demand for lowering operational cost. The never ending desire of the business to react fast to changes and optimise operating costs is what they accept as a north star. What distinguishes them is the win-win-win mentality. Winning talent brings a winning attitude and makes the partner a winner. And winning partner is all Flair Bridge stands for.

Kingsland Innovation Centre accelerates the projects of tomorrow. As the world’s first source for certified blockchain developers, Kingsland Innovation Centre deploys the best trained blockchain specialists in the industry to triage, fault-find or fast-track blockchain projects, helping integrate the cutting edge tech of the future into our present reality. Whether you’re looking to employ a dedicated team of specialists or you’re seeking a third party to manage your projects, we work with clients to select the model that best suits the needs and preferences of their business or project. It is our mission to unite you with the fullest extent of your company’s tech potential. Kingsland Innovation Centre deploys highly-skilled, goal-oriented blockchain developers to work on transformational global blockchain projects. ► World’s best source of highly-trained certified blockchain developers. ► All developers have completed the Blockchain Immersion course through Kingsland University, a SACS-CASI accredited institution. ► Agility to quickly and effectively deploy devs ► Dedicated project managers for contracts with multiple dev-pod teams. Kingsland Innovation Centre blockchain developers are selected for their skills, talent, and education. Accelerate innovation with Kingsland. Contact our enterprise solutions team today.

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country, with over 4500 team members, located in two offices in Sofia and one in Plovdiv. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience, and much more in the field of fintech, high-tech, tourism, video, console, and mobile games. The company's primary focus is on strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. To reflect our philosophy “Give where we live”, during the year, we put aside our daily work to contribute to the local communities through the TELUS Days of Giving event. TELUS Digital Community Board in Bulgaria Foundation annually invests $ 100,000 in projects of non-governmental organizations in the fields of healthcare, education, and ecology.

TG Soft is a leading software consultancy, providing services to international clients in the ICT, Cloud, and Infrastructure domains. We help enterprises and startups build and scale software applications by taking over the whole project pipeline or a part of it. To accelerate the business growth of its customers, TG Soft employs a proven combination of classic technologies and the latest tech trends.

Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Yource Bulgaria is not just one of the many call centers abroad. Our continuous striving for quality and flexibility has made us unique in several ways. Vision and Mission Our vision and mission are our guiding goals, without them, we would get lost. They enable us to create the company we’ve always dreamed of. They enable us to create a company that will be a great place to be part of. Our vision: Being recognized as the best choice for nearshoring BPO Being recognized as the best choice is an ambitious goal but it’s also what makes us different. We want to include our clients in our strive for customer excellence where sustainable partnerships form the solid base upon which we build. We want to get the recognition that we are indeed the best choice when it comes to nearshored Business Process Outsourcing. Our mission: Proud supplier of honest customer experiences We’re proud of whom we are because we stay true to ourselves and we’re honest towards our customers, consumers and clients. We embrace our strengths. Yource Bulgaria wants to make a difference in the world where customers are always expecting more and better. Customer experience is about empathy. It’s about delivering experiences people love. Experiences based on trust and honesty.

ACS Bulgaria is an outsourcing company with strong competence focused on BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and recently developed KPO (Knowledge Process Outsourcing) field in Bulgaria. We’ve got huge networking and access to rare capabilities on local market. You can count on our valuable experience and knowledge in: business process transformations, complex outsourcing from multiple locations, from one 3rd party to another, from in-house operations to 3rd party company. Last but not least we’re experienced in green field establishment of operations with successful business case for stakeholders. We are also social, talent oriented company. Trust is a key value for us. We empower and count on our people. We grow together, we evolve together and our goal is to remain together. For us employment is a long journey which brings shared memories and shared gains. The heart of our company is the team of experts with over 10 years of experience and unique know-how of outsourcing best practices in the local Bulgarian market.

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We at The B Team™ offer world-class development at offshore prices, in a way that feels like we are right next door.