Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses. The solution features a script designer for agents, which enables users to improve agent experience with the help of customizable scripts, forms and call dispositions. Greenlight CRM features "mystery shopper" functionality, which allows users to desig...