Hikon Limited

Ongoing HaloITSM support and administration for UK organisations that want the platform properly maintained without hiring for it.We look after your Halo instance day to day: configuration and workflow changes, new ticket types and SLAs, form and field changes, agent and role administration, integration monitoring and fixes, reporting and dashboard builds, upgrade checks, and escalation to Halo Service Solutions on your behalf when an issue needs raising with the vendor.Cover is agreed up front - response targets, hours of cover and a monthly block of change effort - with a named consultant who knows your configuration. We report on effort used each month so you can see exactly where it went.Available as post-go-live hypercare, as a permanent arrangement, or on an instance we did not originally implement.Leeds-based, supporting customers across the UK. Contact us for a quote.

HaloITSM implementation delivered by a UK service management consultancy, from purchase through to go-live.We handle the full build: ITIL-aligned process design; incident, problem, change, request and SLA configuration; ticket types and workflows; asset management and CMDB; a branded self-service portal and knowledge base; email and mailbox rules; reporting and dashboards; and integrations with Active Directory or Microsoft Entra ID, Microsoft 365, Teams, and your monitoring and RMM tooling.Data migration from your existing tool - ServiceNow, Freshservice, Jira Service Management, Zendesk or ManageEngine - is included in scope, along with agent training and a documented handover so your team runs the platform rather than depending on us.Typical deployments go live in weeks rather than quarters. We work remotely or on site with UK organisations from our Leeds base.Contact us for a scoped quote.

HaloITSM licensing supplied through Hikon, a UK reseller based in Leeds.HaloITSM is an ITIL-aligned service management platform covering incident, problem, change, request, asset and CMDB, knowledge, SLA management and self-service. It is well worth weighing up where ServiceNow is more platform, and more cost, than the organisation actually needs.Buying through us means the licensing conversation and the delivery conversation are the same conversation. We size the right module and agent mix for your team, arrange demo and trial access, handle quoting and renewals, and give you a straight view of where HaloITSM fits and where it does not. We implement both HaloITSM and ServiceNow, so the recommendation is not decided before we start.HaloITSM is licensed per agent, so cost scales with the size of your service desk rather than the size of your organisation.Contact us for a quote and a demo.

ServiceNow integrations built to be maintained, monitored and owned, not one-off scripts that break at the next upgrade.We connect ServiceNow to the rest of your estate using IntegrationHub, REST and SOAP APIs, MID Servers, Import Sets and Transform Maps, and event-driven flows. Common work includes Active Directory and Microsoft Entra ID user and group sync, monitoring and alerting tools into Event Management, Jira and Azure DevOps two-way ticket sync, Microsoft Teams and Slack notifications, finance and HR systems, CMDB population from Discovery and third-party CMDBs, and supplier or partner ticket exchange.Each integration is delivered with field mapping documentation, error handling and retry logic, logging your support team can actually troubleshoot from, and a test plan, so ongoing support does not depend on the person who built it.Leeds-based, working with UK organisations across retail, legal, gambling and telecoms. Contact us for a scoped quote.

Custom applications built natively on the ServiceNow platform, so the business gets the workflow it asked for without another standalone system to buy, secure and integrate.We design and build scoped applications using App Engine: data model and tables, forms and workflows, Flow Designer automation, UI Builder and Service Portal interfaces, role-based access control, reporting and dashboards, plus mobile where it earns its place.Typical builds include compliance and audit tracking, asset and equipment management, onboarding and offboarding, legal matter intake, vendor and contract management, and the departmental processes currently running on spreadsheets and email.Everything is built to ServiceNow scoped-application standards, source-controlled, upgrade-safe and documented, so your own team can maintain it or we can.Leeds-based, delivering across the UK. Contact us for a scoped quote.

Defined, fixed-scope ServiceNow projects delivered against a written statement of work.For when you do not need a full implementation programme but do need a specific piece of work delivered properly: a new module rollout, a CMDB and Discovery build, a Service Portal or Employee Center refresh, a Virtual Agent deployment, an instance clean-up or de-customisation, a platform upgrade, or a migration between instances.Each project starts with a short discovery, then a Hikon statement of work setting out scope, assumptions, exclusions, resourcing, phases and price, so you know exactly what you are buying before work begins. Delivery is run by a named consultant with agreed milestones, a demo at the end of each phase, and documentation and handover included.We work with UK organisations across retail, legal, gambling and telecoms, remotely or on site from our Leeds base.Send us your requirement and we will come back with a scoped proposal.

Ongoing ServiceNow managed support for UK organisations that do not want, or cannot justify, a full-time platform team.We act as your ServiceNow administrator: day-to-day incident and request handling, configuration changes, new form and workflow builds, user and role administration, instance health monitoring, integration fixes, and full regression testing and remediation for each half-yearly ServiceNow family release.Cover is agreed up front - response targets, hours of cover and a monthly block of change effort - with a named consultant who learns your instance rather than a rotating ticket queue. Effort used is reported monthly so you can see where it went.Suitable as a permanent arrangement, as post-go-live hypercare after an implementation, or as cover while you recruit. We are happy to support an instance we did not originally build.Leeds-based, supporting customers across the UK. Contact us for a quote based on your instance size and cover requirements.

End-to-end ServiceNow implementation delivered by a UK team that has been configuring the platform since 2013.We take you from blank instance to live service: requirements and process workshops, out-of-the-box-first configuration, data migration from your legacy toolset, integrations, testing, cutover and hypercare. Modules we deliver include ITSM (Incident, Problem, Change, Release, Request, Knowledge, CMDB), IT Operations Management, Strategic Portfolio Management, Customer Service Management and HR Service Delivery.Our bias is configuration over customisation. Every deviation from out of the box is documented, justified and handed over, so your next upgrade is not a rebuild.Every engagement includes a written scope, named resources, a phased plan and knowledge transfer to your own administrators. We work with UK organisations from 50 to 5,000+ users across retail, legal, gambling and telecoms, remotely or on site from our Leeds base.Contact us for a scoped quote.

Independent ServiceNow advisory from a Leeds-based UK consultancy that has worked on the platform since 2013.We help IT and service leaders decide what to do with ServiceNow before spending money building it: platform health checks and technical debt reviews, licensing and module scoping, ITIL-aligned process design, upgrade and release strategy, and roadmaps that survive contact with the business.Typical engagements: you have inherited a heavily customised instance and need to know what is safe to keep; you are evaluating ServiceNow against alternatives; or you are planning ITSM, ITOM, SPM, CSM or HR Service Delivery and want an honest scope before committing budget.You get a written recommendation with options, effort and risk attached, not a sales pitch. We work with UK organisations across retail, legal, gambling and telecoms, remotely or on site, and are equally comfortable reviewing an existing partner's design as producing our own.Fixed-scope discovery engagements available. Contact us for a quote.