Ongoing HaloITSM support and administration for UK organisations that want the platform properly maintained without hiring for it.

We look after your Halo instance day to day: configuration and workflow changes, new ticket types and SLAs, form and field changes, agent and role administration, integration monitoring and fixes, reporting and dashboard builds, upgrade checks, and escalation to Halo Service Solutions on your behalf when an issue needs raising with the vendor.

Cover is agreed up front - response targets, hours of cover and a monthly block of change effort - with a named consultant who knows your configuration. We report on effort used each month so you can see exactly where it went.

Available as post-go-live hypercare, as a permanent arrangement, or on an instance we did not originally implement.

Leeds-based, supporting customers across the UK. Contact us for a quote.