Service
ServiceNow Integration
IT CONSULTING SERVICES
United Kingdom (UK)
ABOUT THE SERVICE
ServiceNow integrations built to be maintained, monitored and owned, not one-off scripts that break at the next upgrade.
We connect ServiceNow to the rest of your estate using IntegrationHub, REST and SOAP APIs, MID Servers, Import Sets and Transform Maps, and event-driven flows. Common work includes Active Directory and Microsoft Entra ID user and group sync, monitoring and alerting tools into Event Management, Jira and Azure DevOps two-way ticket sync, Microsoft Teams and Slack notifications, finance and HR systems, CMDB population from Discovery and third-party CMDBs, and supplier or partner ticket exchange.
Each integration is delivered with field mapping documentation, error handling and retry logic, logging your support team can actually troubleshoot from, and a test plan, so ongoing support does not depend on the person who built it.
Leeds-based, working with UK organisations across retail, legal, gambling and telecoms. Contact us for a scoped quote.
WHAT'S INCLUDED
Built with | IntegrationHub, REST, MID Server |
Included | Mapping docs and test plan |
Support | Error handling and logging |
Location | Leeds, UK - UK-wide delivery |
FREQUENTLY ASKED QUESTIONS
Active Directory and Entra ID, Microsoft 365 and Teams, Jira and Azure DevOps, monitoring and RMM tooling, HR and finance systems, and partner or supplier service desks.
Yes. We review the existing design, document what is actually happening, fix what is fragile, and then support it under an agreed arrangement.
We use supported platform capabilities rather than custom scripts wherever possible, document field mappings, and include integration regression testing in every family release cycle.
These answers were provided directly by Hikon Limited. Last updated 2 weeks ago
Information is owner-confirmed
Last updated 2 weeks ago
United Kingdom (UK)
Built with
IntegrationHub, REST, MID Server
Included
Mapping docs and test plan
Support
Error handling and logging
Location
Leeds, UK - UK-wide delivery