Service
ServiceNow Implementation
IT CONSULTING SERVICES
United Kingdom (UK)
ABOUT THE SERVICE
End-to-end ServiceNow implementation delivered by a UK team that has been configuring the platform since 2013.
We take you from blank instance to live service: requirements and process workshops, out-of-the-box-first configuration, data migration from your legacy toolset, integrations, testing, cutover and hypercare. Modules we deliver include ITSM (Incident, Problem, Change, Release, Request, Knowledge, CMDB), IT Operations Management, Strategic Portfolio Management, Customer Service Management and HR Service Delivery.
Our bias is configuration over customisation. Every deviation from out of the box is documented, justified and handed over, so your next upgrade is not a rebuild.
Every engagement includes a written scope, named resources, a phased plan and knowledge transfer to your own administrators. We work with UK organisations from 50 to 5,000+ users across retail, legal, gambling and telecoms, remotely or on site from our Leeds base.
Contact us for a scoped quote.
WHAT'S INCLUDED
Location | Leeds, UK - UK-wide delivery |
Approach | Configuration over customisation |
Included | Scope, phased plan, handover |
Post go-live | Hypercare and support available |
FREQUENTLY ASKED QUESTIONS
A focused ITSM go-live typically runs 8 to 16 weeks depending on process maturity, data quality and integration count. We phase delivery so you get value at the end of each phase rather than at the end of the programme.
Yes. We migrate from ServiceNow instances, Jira Service Management, Freshservice, Zendesk, ManageEngine, Halo and spreadsheets, with an agreed rule for what comes across and what is archived.
Hypercare is included in every implementation. After that you can move to our managed ServiceNow support, or run it in-house using the documentation and training we hand over.
These answers were provided directly by Hikon Limited. Last updated 2 weeks ago
Information is owner-confirmed
Last updated 2 weeks ago
Remote/WorldWide
United Kingdom (UK)
Location
Leeds, UK - UK-wide delivery
Approach
Configuration over customisation
Included
Scope, phased plan, handover
Post go-live
Hypercare and support available