Service
ServiceNow Consultancy
IT CONSULTING SERVICES
United Kingdom (UK)
ABOUT THE SERVICE
Independent ServiceNow advisory from a Leeds-based UK consultancy that has worked on the platform since 2013.
We help IT and service leaders decide what to do with ServiceNow before spending money building it: platform health checks and technical debt reviews, licensing and module scoping, ITIL-aligned process design, upgrade and release strategy, and roadmaps that survive contact with the business.
Typical engagements: you have inherited a heavily customised instance and need to know what is safe to keep; you are evaluating ServiceNow against alternatives; or you are planning ITSM, ITOM, SPM, CSM or HR Service Delivery and want an honest scope before committing budget.
You get a written recommendation with options, effort and risk attached, not a sales pitch. We work with UK organisations across retail, legal, gambling and telecoms, remotely or on site, and are equally comfortable reviewing an existing partner's design as producing our own.
Fixed-scope discovery engagements available. Contact us for a quote.
WHAT'S INCLUDED
Location | Leeds, UK - UK-wide delivery |
Experience | ServiceNow since 2013 |
Delivery | Remote or on site |
Deliverable | Written report with options |
FREQUENTLY ASKED QUESTIONS
ITSM (Incident, Problem, Change, Release, Request, Knowledge, CMDB), IT Operations Management, Strategic Portfolio Management, Customer Service Management, HR Service Delivery and App Engine. We advise on licensing and module fit before you commit to any of them.
Yes. Much of our advisory work is reviewing instances someone else built: customisation levels, upgrade risk and technical debt, then a prioritised remediation plan. We will also tell you where the existing design is sound.
Send us your situation and we will scope a short, fixed-price discovery, typically one to three weeks depending on instance size. You receive a written report with findings, options, effort estimates and risks. No obligation to use us for delivery.
These answers were provided directly by Hikon Limited. Last updated 2 weeks ago
Information is owner-confirmed
Last updated 2 weeks ago
Remote/WorldWide
United Kingdom (UK)
Location
Leeds, UK - UK-wide delivery
Experience
ServiceNow since 2013
Delivery
Remote or on site
Deliverable
Written report with options