As customer expectations evolve, new customer service startups rise to the challenge, offering solutions that not only address current service needs but also set new standards for excellence.
From conversational artificial intelligence chatbots to help desk platforms that seamlessly integrate with multiple channels, these startups are developing products that aim to make every customer interaction effortless, efficient and enjoyable.
Top customer service startups
Complete list of the most innovative customer service startups that are worth knowing:
Sitecore
Founded in 2001, Sitecore is a software company that provides tools to manage customer experiences across websites, mobile apps, and other channels. Their flagship product is a content management system that lets marketing teams create, edit, personalize, and optimize digital content.
The Sitecore platform goes beyond basic CMS features to handle marketing automation tasks like email campaigns, social media posting, and lead management. All customer interactions get recorded in one centralized data hub to give a complete 360-degree view.
MadKudu
Founded in 2015, MadKudu is focused on leveraging data to enhance B2B targeting and sales efficiency. Their platform analyzes signals to profile and prioritize accounts.
MadKudu serves B2B companies across sectors like software and manufacturing. Customers integrate the technology to focus sales efforts on qualified accounts. The platform aims to optimize sales funnel ROI.
MaestroQA
Founded in 2019, MaestroQA helps organizations optimize customer service and success using data. Their software evaluates interactions and skills.
MaestroQA serves businesses across sectors like tech and retail. Customers gain insights to enhance CS team training, workflows and staffing. The analytics aim to inform customer experience optimization.
AfterShip
Founded in 2012, AfterShip helps ecommerce merchants deliver transparent, positive shipping experiences. Their software tracks orders and shipments.
AfterShip serves online retailers across sectors like apparel and electronics. Merchants gain data to proactively update customers and respond quickly. The platform aims to build delivery trust and loyalty.
Threekit
Founded in 2015, Threekit aimed to make online shopping more engaging through 3D product experiences. Their software generates interactive 3D models.
Threekit serves retailers, brands and manufacturers across sectors. Customers integrate 3D models into product pages and ads to demonstrate products digitally. This aims to drive consideration and sales.
Chattermill
Founded in 2016, Chattermill focuses on helping organizations optimize experiences using customer dialogue data. Their software synthesizes and evaluates conversations.
Chattermill serves global businesses across sectors like retail and technology. Customers gain a unified voice of the customer to guide strategies, processes and training. The analytics provide comprehensive CX intelligence.
SnatchBot
Founded in 2017, SnatchBot makes bot development accessible to organizations without relying on data scientists. Their visal editor enables drag-and-drop bot building.
SnatchBot serves global businesses across sectors like banking and retail. Customers use the bots to automate customer service queries and tasks. This aims to improve efficiency and consistency of routine customer interactions.
Timepoints
Founded in 2020, Timepoints helps organizations optimize experiences by capturing timely customer input. Their software creates and distributes surveys.
Timepoints serves businesses across sectors in Latin America. Customers gain on-demand customer insights to quickly address problems and guide strategies. The surveys aim to inform experience improvements across the organization.
Directly
Founded in 2016, Directly transforms customer service using AI-powered automation. Their platform responds to inquiries automatically using natural language capabilities.
Directly serves global enterprises across sectors like tech and retail. Customers integrate the AI to handle routine questions and tasks automatically. This aims to boost efficiency and consistency of customer interactions.
Careem
Founded in 2012, Careem aimed to build ride-hailing and delivery solutions tailored for the region. Their app matches riders with local drivers.
Careem serves customers across 100 cities in the Middle East. Riders access convenient and familiar transportation while drivers earn income flexibly. The app provides localized ridesharing.
Cognigy GmbH
Founded in 2017, Cognigy GmbH delivers an accessible enterprise-ready conversational AI tool. Their platform enables automation of interactions through voice and text.
Cognigy serves global businesses across sectors like finance and retail. Customers use the no-code platform to build chatbots and voice assistants handling thousands of queries. The AI aims to offer efficient, consistent customer service.
Assent Compliance
Founded in 2005, Assent Compliance are helping enterprises collect, analyze and act on supply chain data. Their platform centralizes supplier information and documents.
Assent Compliance serves global organizations across sectors like manufacturing and retail. Customers use the software to map supplier networks, identify risks and obtain audit evidence. The platform aims to provide supply chain visibility and compliance.
Cortex
Founded in 2018, Cortex makes advanced analytics available to organizations without data science expertise. Their no-code platform generates insights.
Cortex serves B2B companies across sectors like technology and manufacturing. Marketers use the software to analyze campaign, account and pipeline performance on the fly through an intuitive UI. This provides marketing intelligence.
Alice Labs
Founded in 2015, Alice Labs makes conversational AI accessible to organizations without technical resources. Their no-code platform automates interactions.
Alice Labs serves global enterprises across sectors like retail and insurance. Customers use the platform to build chatbots, virtual assistants and text workflows handling thousands of conversations. The AI aims to offer efficient, consistent customer and employee experiences.
iAdvize
Founded in 2010, iAdvize provides retailers with always-on customer engagement through conversational commerce. Their platform routes chat and voice queries to human agents.
iAdvize serves global retailers and brands. Customers integrate the platform to offer personalized, immediate shopping assistance. This provides an enhanced digital experience driving consideration and sales.
AnyDesk
Founded in 2014, AnyDesk offers a fast, secure remote desktop solution accessible from any device. Their software enables remote control and file transfer.
AnyDesk serves individuals and organizations globally. Users benefit from accessing desktops and managing servers remotely with low latency. The software provides reliable remote access and administration.
Roamler
Founded in 2011, Roamler offers a flexible crowdsourcing workforce performing tasks in the field on demand. Their platform assigns localized jobs to mobile workers.
Roamler serves global enterprises across sectors like retail and logistics. Customers distribute tasks like audits, QA checks and data collection to the on-demand workforce. This provides scalable field support.
Happy Returns
Founded in 2015, Happy Returns is focused on streamlining product returns for ecommerce merchants and shoppers. Their solutions include AI-powered software and drop-off return hubs.
Happy Returns partners with retailers across sectors like apparel and consumer electronics. Merchants utilize their services to make returns seamless for customers and cost-effective for their business. This aims to drive loyalty and sales.
Breeze Airways
Founded in 2021, Breeze Airways delivers a refreshing, customer-centric approach tailored for underserved routes. Their offerings focus on value, simplicity and efficiency.
Breeze serves leisure travelers in the US. Passengers enjoy low base fares, high flexibility and family-friendly amenities. The airline provides an uncomplicated, affordable option.
Lessonly
Founded in 2012, Lessonly offers an easy-to-use training platform for ongoing employee development. Their software creates bite-sized learning lessons.
Lessonly serves organizations across sectors like retail and financial services. Customers use the tools to create and deliver training content that builds employee skills. This aims to drive productivity and consistency.
Wrench
Founded in 2016, Wrench aimed to simplify auto repair and maintenance through mobile mechanics and online fleet software. Their platform schedules repairs and manages fleets.
Wrench serves consumers and fleet operators across the US. Customers book a mechanic on-demand or use the software to optimize fleet workflows. This provides convenient, centralized vehicle management.
Conclusion
With customizable options to suit businesses large and small, these customer service startups have great potential to pave the way for the next generation of customer experiences. Their success promises a future where high-quality customer service is the norm, not the exception.
Discover more creative startups that might interest you:
- Successful travel startups innovating better trip experiences for digital-savvy travelers.
- Ground-breaking deep tech startups leading the way.
- Top cloud computing startups that are enabling businesses to scale with flexibility.
- Innovative developer tools startups you need to know.
- The best music startups that empower artists and connect fans.
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