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Learn from GoBiz how to optimize the B2B and B2C experience

October 12, 2022

GobizUSA - optimize the B2B and B2C experience

If you own a company you must be familiar with manufacturing, distribution and shipping, among other things. Imagine a place where this process is made smoother. That place is called GoBiz USA. A global working environment, situated in California, USA, accommodating multilingual speakers, and diverse cultures. A company that puts uniqueness in the forefront and encourages a sense of community among its members.

GoBiz’s primary function is to offer services to B2B and B2C organizations and provide them with resources and products that are of high quality. Equality, integrity, diversity and internationalism are some of the values that characterize their online marketplace. They have a strong partnership with Oracle NetSuite. This enables them to facilitate the whole process: from order placement to the use of an all-in-one integrated platform that offers cost-effective and economical solutions.

An efficiently optimized B2B experience

B2B customer service is many-fold and complex, and yet it is essential to make it more efficient for the customers. As more and more users are habituated to the internet and its fast-paced nature, all signs point to a simplified experience. GoBiz USA is known for specific strategies and ideas that constitute their unique approach.

UI/UX

When someone grows dissatisfied with a website or an app, they almost always start looking for alternatives. The simplest method to avoid interface problems is providing simple instructions and an interface that is pleasing to the eye. The main function is to assist your users by pointing them in the right direction. And this is exactly what GoBiz USA excels at.

Whereas most companies focus on an interface and a UX that invites everybody to purchase a product, GoBiz USA has an additional task in mind as well: convincing companies to engage with brands. Their interactive website, presented in yellow and white, with a wooden leitmotif, creates the impression of an in-person shopping experience. All the buttons and sidebars are there to assist the user, and nothing burdens them unnecessarily.

Personalized experience

Customers expect a personalized experience when they deal with online businesses, and according to research 80% of customers are more likely to make a purchase when businesses provide a customized experience. GoBiz USA analyzes consumer behavior using back-end connectors, which enable a more accurate representation of the consumers. Using that information GoBiz USA can personalize the experience for any consumer or company.

Optimized B2C experience

Retail stores, e-commerce shops, and service providers are all types of B2C firms. Similarly optimized and personalized is GoBiz USA’s unique approach to the B2C experience. From improving customer retention to the offer of different payment options, GoBiz USA has truly honed the perfect B2C experience. The purchasing process is smooth, reliable and most importantly personally tailored to each consumer.

Customer retention

Every business seeks to keep their customers, but online services go the extra mile and do everything to keep their customers returning. It is well known that the best customers are satisfied customers. GoBiz USA takes care of its customers diligently. One fruitful strategy is focusing on customer feedback and comments that are later used to test customer loyalty. All feedback is good feedback and used to improve the customer experience. GoBiz also distributes customized marketing emails and offers based on past search and purchase histories.

Diverse paying options

An efficient and simplified UX allows its users access to different paying options. No user wants a limited choice of payment, and they instead prefer to have the freedom to choose what works best for them. Transferring money always works, whether wire-transfers or online transfers, but more traditional methods such as financing and paperwork are also available.

Optimized shipping process

Lost packages. Damaged products and shipping containers. Hidden fees. The shipping industry in a nutshell. Getting your products to your customers is a complex process and there are lots of things that can go wrong. Most shipping companies take up to a month to make the delivery. GoBiz USA can ship on the same week when the order has been placed. It helps that they have partnered up with Oracle NetSuite, and through them they offer a very well-integrated tracking system, and great shipping infrastructure. Because customer satisfaction comes first, they track the products and ensure that they are quickly delivered.

Their system allows the processing and preparation of everything, from bulk orders to vendor relationships, and all that while minimizing the shipping costs. It really is about an original and reimagined marketplace with endless possibilities. And to make the shipping process even more personalized, GoBiz USA offers a wide selection of shipping boxes tailored to individual tastes.

Conclusion

Whether B2B or B2C, you can become a member of GoBiz USA immediately and explore all the options available. Their optimized user experience, and efficient shipping strategies are incredibly beneficial to both smaller and larger companies. Explore the endless possibilities immediately by placing an order from the comfort of your home and have it delivered in the same week.

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