Why standard operating procedures (SOP) are important

Learn what are the advantages of the standard operating procedures (SOP) and why is so vital to implement in your business.

Deliver accurate outcomes

The most crucial advantage of creating SOPs is consistency, which is essential for operating a successful business. After all, a business may provide more than one kind of product or service, but it must guarantee that every item it sells will meet or exceed the expectations of its consumers.

When you create a standard operating procedure, it ensures that everyone in the company follows a consistent process with little potential for mistakes. Employees are more likely to make errors, neglect crucial procedures, and lower production quality when they are free to carry them out in whichever manner they see fit.

By following them, you give your business the best possible chance of succeeding. You’re instituting a system of assured dependability, quality management, and stakeholder security. In addition, SOPs enable businesses with several locations over a greater geographic area to maintain uniformity in their operations, which in turn strengthens customer recognition of the brand.

Keep your brand’s image

You’ve worked tirelessly to guarantee that the company’s brand is seen in a positive light. The company has put in a lot of time, effort, and money to perfect its image. Making and adhering to a set of principles that would serve as branding standards is essential for safeguarding the effort and resources already invested. 

Here are some things you should consider including:

• Guidelines for employees’ use of social media
• Company-specific branding across all promotional materials
• A standardized set of formatting rules for all official company publications
• Email signatures and formatting standards
• Directives for dealing with the press and other third parties

It helps boost productivity and cut down on mistakes

Having standard operating procedures (SOP) helps eliminate confusion and assists to make sure all staff are on the same page about their responsibilities and duties. SOPs are also helpful when making employee reviews or development plans because they show in writing what is expected of workers.

Easy work transfer

Most employees take a sick day now and again, but in the event of a lengthy absence, written SOPs make it easier to pass on their responsibilities. You can guarantee that any employee will be able to finish their assigned job with only a little guidance if you document the steps for them to follow.

Make client service consistent

Imagine if a worker on your customer service team received a complaint about a product or service but couldn’t adequately respond. Dissatisfied customers are unlikely to return, and neither will the references they could have brought in.

Without standard operating procedures, businesses would struggle to provide satisfactory customer service each time a complaint was addressed or an issue was escalated to several employees. Moreover, a whopping 72% of customers think it’s bad customer service to have to explain your issue to several employees.

Due to the lack of defined methods for adequate follow-up times or how to inform consumers about new customer care questions and rules, customers choose to deal with companies that are reputable and would follow up with an upset client. Standard operating procedures not only guarantee the proper outcomes for clients via customer service but also guarantee that the customer care staff is acting ethically.

Conclusion

There’s no limit to the value that standard operating procedures (SOP) may provide to a company. A progressive business would put money into any instrument or procedure that would help them educate and manage their staff better, boost efficiency, and ensure the safety of their employees. The return on investment (ROI) will undoubtedly justify the cost.

Five most commonly used ways to protect a business name

Here are 5 proven ways to help you learn how to protect a business name and make sure the name you choose will be only yours and you can legally use it wherever you want.

Choose a unique name

Before you decide which business name to choose, make sure you’ve selected a unique name, and the selected name isn’t already in use by some other company. By doing this, you can be sure that only your company will be associated with your business content and not be confused with another company.

When choosing a unique name, it’s good to do detailed online research first, and while researching, stick to the following parameters.

• Adhere to state naming regulations
• Avoid choosing a name that is too similar to your competition
• Pick a name that’s simple to pronounce
• Pick a unique name that matches your business content

Making research by these parameters might take a lot of time to complete but, in general, the more unique the name you choose the less likely it’s that the name will already be in use. Having a unique business name will also help you to establish a reputation among your potential customers easier.

Register the name

After choosing the name, comes business name registration. Nowadays it’s quite easy because you can do it online. All you have to do is to send an application for the Employer Identification Number to some of the state agencies and you are done. By registering the name, your business legitimacy will be perpetuated, and your company will officially exist also, your company can be easily found in business name searches.

However, registering the business name doesn’t grant you any rights to it, and doesn’t prevent some other company from registering a name that is the same as yours. In order to be sure that you have full ownership and rights of the chosen name; besides registration, you also need to trademark that name.

Trademark your name

Once the trademark is approved, you may start using it everywhere to market your business and products/services on the market and be secure that no one can steal your work.

Register a domain name

This way doesn’t offer you complete protection over the chosen name but still can help you to function in the online world and be easily recognized by your potential customers. 

Important note; when you’re registering a domain name, always choose a domain with a .com extension because these domains are more secure and legitimate than URLs with other domain extensions. Also, the domain name you choose should be recognizable and easy to read and should be relevant to your business content.

Use the chosen name

There’s another simple and good way to “protect” a business name, and that’s to use the name as much as possible, starting with setup business accounts and claiming an online presence on all online platforms. 

Facebook, Instagram, Twitter, YouTube, etc. all these major platforms will help you to easily present your business content to your target audience via blog posts, paid ads, short commercial reels, etc. Thus your chosen business name will be easily recognized and remembered among your customers. 

By using this way you’ll prevent other competitors from creating fake accounts and using your brand name all in order to take over your customers.

Conclusion

One of your company’s most important assets is its business name, which you should protect it from the competition. By protecting your name, you will be able to ensure the reputation of the business and be sure that none of your competition will steal your work. For that purpose, we’ve tried to explain to you the five safest ways you can use to protect your business name and transform your business into a reputable brand.

What is call tracking software

Call tracking software is an analytics tool that’s designed to optimize calls and customer interaction. If you want to improve how your agency monitors, evaluates and directs marketing performance for your clients, there’s no tool more superior.

Not only does call tracking enables you to track the customer phone calls made to your clients, but it can also help dissect useful data from each call. This includes things such as – the day and times that calls come in, so that campaigns can be scheduled more effectively, the caller’s geographic location, whether calls are being answered, and how effectively inquiries are handled.

Also, you can use the software to analyze customer engagement throughout your marketing for clients, including every activity, campaign, and channel. You can also analyse your email marketing performance too. All of these performances can be achieved by using these four metrics.

Marketing sources that produce calls

You can use dynamic phone numbers to accurately track the journeys of every customer who calls your clients. This way, you’ll know all the online marketing sources visited by each customer before, during, and after they called. For instance, you could track how many customers made a call after clicking on a link in one of your social media ads.

Also, you can use the software to analyze customer engagement throughout your marketing for clients, including every activity, campaign, and channel. All of these performances can be achieved by using these four metrics.

The leads generated from your PPC ads

You can also use call tracking to analyze the performance of pay-per-click (PPC) ads for your clients. You’ll know how many calls were generated from the ads, and how many customers visited their website or went on to purchase after interacting with a PPC ad.

Keyword performance in phone conversations

The software can identify any keywords mentioned in phone conversations. These keywords are fully customizable, so they can be relevant to your business and its needs.

Calls from Google business profile

With the use of static phone numbers, you’ll know how many customers call directly from their Google business profile.

Why is call tracking software the perfect solution

Call tracking software is the ideal tool for your marketing agency for many reasons. Some of them are listed below.

More visibility for your clients

As a marketing agency, it’s important to show your clients why your services are needed, and how successfully you’ve managed to boost their lead and sales generation with your expertise.

You can create customer journey maps with insights and reports from the software, which will outline the visits of every customer through your client’s marketing. This will reveal the number of leads and sales generated from each area.

With this data, you can reveal the level of engagement being produced from your marketing efforts, and show your clients how their leads and sales have significantly increased as a result of your strategies.

This will further showcase your skill as an agency, and increase the confidence that clients have in you.

Enhancing marketing activities

You can also use call tracking to enhance your marketing activities for clients. The data from your journey maps will reveal which activities are delivering high numbers of leads and sales.

You can then analyze these areas of your marketing to establish what aspects make them so successful at engaging customers. Once you have your answers, you can then replicate these elements in new activities you create for your clients, so they also generate the same high number of leads and sales. 

With more marketing areas generating consistently high engagement for your clients, their revenue and return on investment are sure to skyrocket.

You can create customer journey maps with insights and reports from the software, which will outline the visits of every customer through your client’s marketing. This will reveal the number of leads and sales generated from each area.

With this data, you can reveal the level of engagement being produced from your marketing efforts, and show your clients how their leads and sales have significantly increased as a result of your strategies. This will further showcase your skill as an agency, and increase the confidence that clients have in you.

Conclusion

Now you know the core workings of call tracking software, and how it can benefit your agency. Next, make sure you incorporate your chosen software into your marketing agency so you can promote better service offers to your clients.