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5 technologies set to have the biggest impact on businesses in 2022
5 technologies set to have the biggest impact on businesses in 2022
September 28, 2022

It’s no secret that the business world is changing, and at a much faster pace than many people initially expected. The age of digital transformation has arrived, and many organizations are discovering new and improved ways to enhance their everyday processes with technology. Implementing the right hardware and software innovations into the business technology stack can have a direct impact on everything from productivity levels, to cost savings. What’s more, the right solutions ensure businesses from all industries can continue to compete against existing legacy brands and emerging start-ups. If you’re wondering which tools are most likely to have an impact on your business in the years to come, here are some of the top solutions to be aware of.
Fleet management tools
Fleet management software and solutions have always been a table-stakes investment for companies with their own vehicles to organize and manage. However, in recent years, the demand for intelligent, high-level tools in this arena has increased, influenced by new regulations, and a desire for businesses to cut costs on fuel and maintenance.
The most powerful fleet management systems today come with a host of advanced features to empower and inform business leaders. For instance, tachograph management technology allows companies to access live insights into the status of a driver, and provide instant technology analysis. This can lead to better compliance among field-based teams, enhanced fuel efficiency, and reduced costs for the entire fleet.
The cloud
The cloud is far from a new concept in the business landscape, but it is a great example of how to leverage software solutions and also an area that has been generating increasing investment in the last few years. The majority of companies have begun moving at least some of their operations into the cloud, as a way of accessing better business continuity, agility, and flexibility for their teams.
Today, the cloud can host everything from crucial business data to software for remote employees and communication tools. With the right ecosystem, companies can develop an all-in-one digital hub where staff members can access all the information and technology, they need to stay productive from anywhere. This is paving the way to a new age of remote and hybrid working, where employees can connect with their colleagues and business from any environment.
Extended reality
Extended reality or “XR” has quickly evolved from a sci-fi concept into something many business leaders are embracing on a massive scale. The term covers everything from augmented and mixed reality to virtual reality, for combining real and digital landscapes. Extended reality investments can have a huge range of benefits for different companies. For instance, manufacturing teams can use VR tools to help distributed employees around the world work together on building blueprints for a new product, without wasting time or resources.
At the same time, Augmented Reality (AR) apps can provide teams with instant access to information when they need it most, overlaid on top of the physical environment. For instance, an engineer could use an app to scan a system and see its internal components labeled through their smartphone camera.
Artificial intelligence
Another exciting opportunity for businesses comes in the form of artificial intelligence or AI. There are countless different examples of AI in the business world already, from virtual assistants which can help employees to find information with nothing but a voice request, to chatbots. In the modern business world, many executives are investing in artificial intelligence to augment and support their human workers, as well as deliver a better quality of customer service. AI tools implemented into a contact center environment could allow organizations to leverage real-time insights into the sentiment of a customer as they talk to an agent. The same tool could then offer suggestions on how to solve an issue or rectify a problem to employees.
Automation
Often considered a sub-section of the AI landscape, automation is the technology that allows companies to remove the need for human input in certain processes. This is a great way to reduce micro stressors from day-to-day mundane work tasks. Automation is growing within several sectors and in a host of different forms. Automated chatbots can be used to respond to customer queries and deliver service when human agents aren’t available, allowing for 24/7 customer support. Alternatively, on the production floor, an automated system could allow robots to build certain components of a product without the need for a human to guide them. Automated tools can reduce the number of repetitive work employees needs to do each day, allowing staff to focus on more complex projects which require human input.
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